DoubleTree by Hilton Hotels in Hilo

This hotel is definitely good in Hilo, Big Island, with beautiful scenery and a free botanical garden next to it where you can see the Hawaiian state bird, the nēnē goose. It is about a 10-minute drive from the airport. The interior decoration of the room is relatively ordinary, with large white walls. There is only a small outdoor swimming pool. The sea view room I booked does face the sea with all windows. It is very beautiful when I open the curtains in the morning. There is another thunder point. This hotel does not clean the room by default for consecutive stays. You need to make an appointment for cleaning in advance or tell them that you need to clean every day when you check in. Otherwise, their room service will not enter the room! The breakfast I booked on Ctrip included three breakfasts, but in fact, their hotel can only book two by default. When I got there, I contacted Ctrip again, and Ctrip refunded me the breakfast fee for one person. Later, when I checked out, I asked the front desk to print out the bill to figure out how they calculated the breakfast. Here I will also introduce it to you: the hotel breakfast is priced at 25 yuan per person. It is not a buffet but a meal. After ordering, it will be posted to the room bill and charged according to the actual fee. But when I checked out, the front desk didn't mention the breakfast bill, and directly calculated the total bill. I found that the settlement email sent to me was the total bill including breakfast. I went back to the front desk and reminded her that I had booked a breakfast-included package. She said, ”Oh, sorry to check it.” Then she said she would refund 25 yuan/day/person (50 yuan/day) to my card. If I hadn't checked it, I would have charged it again without knowing it. So it is recommended that you don't include breakfast in this hotel. The quality of their a la carte breakfast is still good, and you can go to the restaurant to order it directly. In addition, the beverage coupons given in the lobby bar can be used in the lobby bar, but I didn't find out until the last day that it can also be used in the breakfast room. One coupon can be exchanged for a glass of juice or soft drink. Then the hotel also has free hot coffee and hot tea, but it is hidden next to the restaurant. You have to ask to understand. There are also two large cookies given when you check in, and you can ask her for them at any time. The front desk will be happy to give you two. Here I provide information for people with social anxiety and friends who are not good at English.