Home2 Suites by Hilton Hilton Head

Front desk - great. Rooms clean & roomy. Kitchenette with full refrigerator very welcome. Free breakfast nice. Friendly staff throughout facility.

There was an odd smell in the lobby that persisted throughout the hotel. The carpets were soiled. The two elevators had the same smell. The room was small. The bed was awful, room 217. The air conditioner was loud. The bathroom was marginally clean. The breakfast was limited. We chose to go out for breakfast This establishment is not qualified to be in the Hilton chain

I have been a Diamond Member of the Hilton Hotel chain for years and have therefore stayed at several of the Hilton brands all over the USA. I generally never have a complaint. However, my wife and I stayed at the Home 2 Suites on Hilton Head Island for a week of vacation. Never have I been treated so badly at any hotel ever. The staff was certainly friendly enough but the management was combative and unreasonable. My wife and I used the "courtesy" shuttle to go from the hotel to the beach. As instructed, we filled out the bus sign up sheet with our desired departure and pick up times. Two days in a row this hotel left us stranded at the beach. When I tried to get an explanation from the manager, she would not take responsibility for the errors and kept insisting that I didn't fill out the sheet, I assure you, we did, acted like I was the unreasonable one expecting be picked up at the prearranged time. At no time would anyone at this hotel take responsibility for leaving us stranded. This was a very frustrating experience. I do not recommend this hotel.

WORST hotel we have stayed in anywhere in the world - literally. Mattresses are horrific with zero support. Tried the pull out sofa and it was springs only. It was also dirty in a gritty way. Nothing cleaned properly so much so we were afraid to even use the coffee maker. Staff were rude the day we called to book and maintained that stance for our stay. One would think - new hotel how bad can it be? It was so bad neither of us got sleep. We actually slept on the floor because the mattress was like lying on a wet noodle with lumps and bumps in the pillows and zero support in the mattress. There was no support whatsoever. Really cheap chemical filled property. We shortened our visit and moved to the Marriott.

Rudest front desk agents I have ever met in my 40 years of global travel. So bad I suggest they fire him. Otherwise the property has a decent location with many competitors close by. I will not return to this property due to the very rude and unwelcoming front desk. Why spend my time or money with nasty hosts? NO need lots of hotels in the area.

Stayed a few nights for a wedding at Sonesta Resort. Location was terrific and the hotel seemed new.