Cliffemount Hotel

I had this Hotel booked for this weekend ( sat 29th oct to sun 30th oct 2022 ( Goth Weekend ) ….. I booked it last year !!! Has Goth weekend gets booked up early ! Then I got a email a few months ago SAYING …. Sorry you cancelled your booking !!! ….. I NEVER CANCELLED !! …. Tried ringing hotel on and off for over a week but no one ever answered ! …. Then a friend told they had heard that the hotel had been sold to a couple and they were refurbishing it !!! Surely when they took the hotel over they would know there was bookings !!! Has a matter of courtesy the new owners could have contacted everyone that had bookings and apologised !!! So I then had to try and find somewhere else which proved very hard has Goth Weekend is very popular and places get booked up well in advance !

We booked despite some of the less favourable reviews and with low expectations and had the most wonderful stay. This hotel may not be the most modern or luxurious but it’s less than a quarter of the asking price of B&Bs in the area that don’t have the mind blowing beautiful location of cliffemount Our room had a balcony and watching the bay with a cup of tea after a walk on the beach will be a memory to treasure. The room was clean and modern, the staff helpful and friendly and were truly dog friendly. The hotel is undergoing renovations atm snd I’m sure will be amazing with all the work completed. I loved our stay. It was exceptional value. We look forward to returning

The hotel is dated and warn, and this is clear, the staff were pleasant. The whole hotel needs a revamp - it's in such a desirable location but I understand covid/lock-down will have had a huge impact on things. However, we would stay here again, Runswick is beautiful, we had room 3, with a bay window facing Runswick bay and beach it was stunning! The other rooms at the back had balconies, if we stayed another night we would have chosen one. We didn't have breakfast so can't comment, we used the hotel purely as a last minute night away. The bed wasn't comfy i'm afraid :( but again a quick night away we can live with this. You could also smell the kitchen when entering (like the oil in the fryers), but seeing the layout I don't know what can be done for this. The hotel could be stunning given the location but it's not always a choice to pump £ into businesses at the moment due to covid and I totally understand that.

Sadly this hotel is now grim,unloved and not looked after professionally. I don't think anyone cares if hotel is clean and not bothered about repeat business. Almost seem to be deliberately letting it deteriorate! Unclean in all areas. Had to regularly walk past piles of laundry and vac. Bedding old and stained. Bathroom dusty,dirty and mouldy. Old broken items dumped around hotel. Filthy door for entrance to bar toilet. Grim untidy dining area. Thick dust many surfaces. Short staffed. Leaving waitress to do all the work of many people. Noone in charge for me to complain to. Waitress told me to email Saram hotels as noone in charge to deal with my complaints. Would have asked for money back if a Manager around. Will sadly not want to return with the way it is currently run. They currently have this hotel up twice on trip advisor also under just Cliffemount Hotel. Put pics on both sites.

The view from the hotel is fabulous and luckily something the owners can’t spoil, everything else about the hotel is dreadful. This could be one of England’s best country hotels, but a complete lack of love and investment has resulted in a sad shadow of what could be. The list of things that need changing is too long to mention ; safe to say actually putting a floor covering in the floor of our bathroom would be a good start. The staff are friendly but reflect the air of despair that the complete lack of vision or management by the OYO group casts over the whole hotel. We still managed to enjoy our visit as the site, village and beach are wonderful, but sadly the hotel is a pale, pealing shadow of the hotel we stayed in thirty years ago

Perfect location overlooking the bay. Staff were friendly and helpful. The public areas, reception, dining room and had is quite basic but has high potential with some work. The dining room has wonderful view of bay and hotel garden. I had the cheapest breakfast and at just £5 was value for money. The gardens are wonderful and full of colour already. The bedroom I had was the cheapest but I managed to get a lovely view of the countryside and bay. The room was clean, plenty of space and comfy bed. I was really pleased with it. However, I noticed the rooms with a full review with a balcony and I have booked one because it looks perfect! I was told that these rooms are much better so look forward to checking them out! The village is so quaint and the locals so friendly and made me welcome. This is so important to me as I was there on my own. If you struggle with steps and hills, I would say it is worth driving down to the beach carpark. However, I did the walk up and down once, and will do again. Overall, I love this hotel and village x