ناتشر ريزورت هوي آن

Resort was really nice with a lot of trees surrounding. All staff were very friendly and supportive. However, because there were some companies were exploiting accommodation service at this area at the same time, our family was sent to the resort on Trang Keo 8 street while we checked-in on Trang Keo 6 street. The support cellphone on room key was wrong when wee needed help and called to that cellphone. When we wanted to go to the pool, the electric car of the resort was broken, the reception at the resort on Trang Keo 8 street where we stayed refused to supported us because we booked with the resort on Trang Keo 6 street 🤡 Above all, we had a great experience in Hoi An.

Very clean & beds are very comfortable. Kids got breakfast & even though far from the beach, you can rent scooters & bikes are free. Bikes need an upgrads

Eating could be higher but I experienced quite a few concerns: - bed had long wam's hair on the cover (cleaning crew) - Crew diaries me, even walked into the room, asked if I needed cleaning on the checkout day, makes no sense) - Breakfast buffet only served luke warm coffee, food selection substandard, bit mo e fruits - phone to reception from room defective - Surroundings and street sorry and unkept Loan bole was defective, should be checked daily Overall, property has great potential to fix these problems; Service level overall was of high quality, helpful and responsive. -

We booked this hotel in Hoi An for a quiet stay, and while the location was peaceful, the experience was frustrating. The internet was terrible—despite a strong signal, speeds were barely 2 Mbps, making it impossible to work. Since I needed internet, the staff showed us other rooms, but they were much noisier. We made the mistake of switching rooms, and it was a disaster. For four nights, we barely slept—kids ran around, doors slammed constantly, and a water pump above our room turned on and off all night. We were exhausted and spent our days frustrated. The only highlight was the breakfast—easily one of the best we had in Vietnam. The staff were also super friendly. The bed was comfortable, but the TV was outdated, and the noise made it impossible to rest. Good value for money, but if you need peace and quiet, this is not the place. We were just relieved to leave. They have a gym but it was i useable and super dirty

I had a great stay and liked the fact it was a quiet location 1.5 k from Hoi An, which was too crowded and noisy. The resort was beautifully yet simply furnished, in a modern vietnamese style. The TV in the bedroom worked, which was great because there were times I just wanted to rest in bed , having a back condition. Especially after being in town which could be exhausting. The breakfast was multi choices, beautifully laid out and at a lovely venue behind the resort. Finally, the girls at reception were lovely, friendly and helpful. I remember Kim's name, but there were 2 other equally lovely and respectful girls helping at reception. The cleaners were thorough, and the room was made up daily and was clean and pleasant with coffee sachets and biscuits replaced daily. Just little things and details which made my stay more pleasant. I would recommend this resort, which was budget friendly but also classy in an uderstated way. I hope to return there in the future on my next visit to Vietnam.

We greatly appreciated the free bike rental service and we also used the motorbike one as it's provided at a reasonable price.