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رد من مكان الإقامة: Dear Mr. Steffen Dorn,Thank you for choosing us and for taking the time to share such a detailed review of your recent stay. We truly appreciate your feedback, both the positive and constructive points, as they help us to better understand our guests’ experiences.We are glad to hear that you found our staff friendly and attentive. At the same time, we sincerely regret the inconveniences you encountered, including the air conditioning, refrigerator, Wi-Fi connection, the condition of the facilities, and the swimming pool closing time. Your observations are very valuable, and please be assured that our management team has taken them seriously. We are reviewing these matters closely and will work with the relevant departments to make improvements where possible.Your comments regarding the need for renovation have also been duly noted, and we will use them as important input for our upcoming plans to enhance the overall guest experience.We hope to have another opportunity to welcome you back in the future, where we can provide you with a much more comfortable and enjoyable stay.Kind regards, Pham Thuyen (Mr.) – General Manager

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback following your stay. We are sorry to learn that your experience did not fully meet your expectations.Your comments regarding the swimming pool facilities, room condition, breakfast variety, and additional service charges have been carefully noted. Please be assured that we take all guest feedback seriously and will share your remarks with the relevant departments for review and improvement.We truly appreciate you choosing to stay with us and hope we may have another opportunity to welcome you back in the future with a more satisfying experience.Kind regards, Tran Quoc Viet (Mr.) - General Manager

رد من مكان الإقامة: Уважаемая госпожа Светлана Солнцышкина,Прежде всего, благодарим Вас за то, что выбрали наш отель, а также за то, что нашли время поделиться своим отзывом.Нам искренне жаль узнать, что Ваше пребывание не оправдало ожиданий. Все Ваши замечания по поводу состояния номера, завтрака и других аспектов обслуживания были внимательно зафиксированы и переданы соответствующим отделам для немедленного рассмотрения и устранения недостатков.Что касается внешних обстоятельств — строительных работ поблизости и реконструкции пляжа, проводимой городом, — к сожалению, они не находятся в нашей компетенции. Тем не менее, мы всегда стараемся информировать гостей и минимизировать возможные неудобства.Нам искренне жаль, что во время пребывания мы не получили от Вас обратной связи, ведь наша команда всегда готова помочь и оперативно устранить любые возникшие трудности. Это дало бы нам возможность улучшить Ваш отдых еще во время пребывания.В отеле Muong Thanh Holiday Hoi An мы постоянно стремимся повышать качество предоставляемых услуг, и Ваш откровенный отзыв — важный ориентир для нашего развития.Еще раз благодарим Вас, госпожа Светлана, и надеемся вновь приветствовать Вас в будущем с улучшенным качеством сервиса.С уважением,Администрация отеля Muong Thanh Holiday Hoi AnDear Ms. Svetlana Solnyshkina,First of all, thank you very much for choosing to stay with us and for taking the time to share your experience.We are truly sorry to hear that your stay did not meet your expectations. Your feedback regarding the room facilities, breakfast, and other aspects of the service has been seriously acknowledged and shared with the relevant departments for immediate review and correction.Regarding external factors such as nearby construction and the ongoing beach renovation project by the city – we understand these may have impacted your experience. Unfortunately, such activities are beyond the hotel’s direct control, though we always strive to keep guests informed and comfortable.We sincerely regret not having received any feedback from you during your stay, as our team is always ready to provide timely support and solutions if we are made aware of any issues. This would have given us the chance to make your stay more pleasant.At Muong Thanh Holiday Hoi An, we are continuously working to improve our services, and your honest review serves as a valuable reference for us to do better.Thank you again, Ms. Svetlana, and we truly hope to welcome you back in the future with improved experiences.Warm regards,

رد من مكان الإقامة: Dear Mr. Minh, Thank you for taking the time to share your feedback about your recent stay at Muong Thanh Holiday Hoi An Hotel. We’re pleased to hear that you appreciated the peaceful location and the clean beach just across the road. We also acknowledge your comments regarding the hotel facilities and will strive to improve to better serve our guests in the future. We hope to have the pleasure of welcoming you back to Hoi An soon. Kind regards, Pham Thuyen (Mr.) - General Manager

رد من مكان الإقامة: Dear Mr. HYUNYUL JO,Thank you very much for having taken time to post your review about your recent stay at Mường Thanh Holiday Hoi An hotel. It was our great pleasure to read that you had an enjoyable stay with us. Our team feel very encouraged & motivated with your great comments on everything during your 3nd time staying with us. We do hope we will be able to welcome you back in the near future. Kind Regards,Tran Thi Thu Hoa (Mrs.) - General Manager

رد من مكان الإقامة: Dear Valued Guest, Thank you very much for your kind review of Mường Thanh Holiday Hoi An hotel. We were delighted to read that you had a wonderful experience whilst staying at our hotel. We will certainly pass your compliments to all our team members you have encountered and are sure they will be thrilled to hear about them. Once more, thank you very much for your visit and we hope to welcome you back at Mường Thanh Holiday Hoi An hotel in the near future. Kind Regards, Tran Quoc Viet (Mr.) - General Manager

رد من مكان الإقامة: Dear Mr. Abrahami Dan, Thank you very much for your kind review of Mường Thanh Holiday Hoi An hotel. We were delighted to read that you had a wonderful experience whilst staying at our hotel. We will certainly pass your compliments to all our team members you have encountered and are sure they will be thrilled to hear about them. Once more, thank you very much for your visit and we hope to welcome you back at Mường Thanh Holiday Hoi An hotel in the near future. Kind Regards, Tran Quoc Viet (Mr.) - General Manager