Threeway Riverside Villa

房間很乾淨，服務人員都很客氣，還有提供免費單車可以到處去真的很棒。 原訂標準雙人房，現場的房間跟照片不同，只有一個窗在床頭，沒有照片上那麼大，當場加價升級面河的房間，升等後的房間如照片上的很美視野也不錯。

Good very

Please read our full experience before deciding to stay here. We stayed at this property in Hội An, Vietnam for two nights, and unfortunately, our experience was quite poor from the very beginning. There was no proper welcome, no help with our luggage, and no elevator — which was especially inconvenient for travelers with bags. The receptionist gave us a rundown of tourist activities and strongly encouraged us to book through them, saying they offer the best rates. We were quoted 120,000 VND per person for the basket boat ride and 380,000 VND for a taxi. But when we double-checked online, the actual prices were much cheaper — 90,000 VND for the boat ride and 300,000 VND for the taxi. When we asked them about this, they deflected by saying “different websites have different prices” — even though they had told us their rates were the lowest. As for the room itself, it was not clean. On the first night, we found tiny spider babies crawling on the bed, but we decided not to complain, assuming it might be a one-time issue. But on the second night, things got worse. At 1:21 AM, I saw a centipede crawling across my pillow (we even recorded a video). Thankfully I was awake and hadn’t gone to bed yet. We immediately went to look for help, but there was no staff present at the property. No emergency contact, no one at reception — just silence when we really needed help. When we brought it up the next day, there was no apology, no responsibility taken. They simply said, “We clean the rooms, but these things happen.” That’s not acceptable hospitality. We also requested a bath stopper for the tub, and they promised to leave it in the room while we were out — but once again, it wasn’t provided when we returned. To sum up: • Poor service • Misleading pricing (they try to upsell tours/taxis) • Unhygienic rooms (insects on the bed and no proper pest control) • No staff around during the night in case of emergencies • Unreliable communication and unmet promises Don’t let a pretty view and good reviews fool you — they don’t reflect the actual experience. When you’re visiting a new country, you deserve transparency, safety, and decent service. Sadly, this place offered none of that for our family. I’m sharing this so others don’t make the same mistake we did. There are far better places to stay in Hội An.