Corazón Mexicano

Nous sommes arrivés et avons du attendre près de 45 minutes qu une personne daigne nous rencontrer. Et la une explication farfelue de non n prise en compte de la réservation airbnb car c est une autre société . Bien sur on nous demande régler les deux nuits prévues en cash. Le logement ne reflète que peu les photos tout comme la terrasse avec la piscine, le logement était sale et si deux chambres sont bien présentes avec une literie moyenne, il n est pas possible de prendre un repas car pas de couverts pour 4 ni de verres….

Stickiges Zimmer, da es nur Fenster zur Rezeption gibt. Pool und Dachterasse etwas in die Jahre gekommen. Viele Mücken in Holbox. Frühstück ok, aber Kommunikation sehr schwierig, da die Damen nur Spanisch können. Sauberkeit auch soweit so ok, dafür sehr bequeme Betten.

UPDATE - CREDIT CARD CHARGES - See attached images - BEWARE please take caution and look online- Google search this hotel. I am not the only one that has had UNAUTHORIZED charges to credit card. Hotel comes up with excuses in not providing a refund to a 100% UNAUTHORIZED charge to credit card. Excuses upon excuses and HOURS of time and follow up to no avail: 'change in management' 'I'm just a worker here and I submitted your request to our Accounting department', 'we can't refund your credit card, the machine won't let us so could you provide bank account details' - all STALL tactics and NO REFUND received to date, despite immediate cancellation when noticed first credit card charge. Hotel then made additional charges. Requested refund be processed immediately through *******, 3 months later now still no refund. Hotel hangs up on ******* agents. Hotel tells ******* agents 'they thought that they had already processed the refund' . Hotel has the nerve to say me 'didn't you notify your bank' - Um... excuse me? They seem to think that they can get peoples credit card details from *******, charge cards in advance of bookings although booking indicated "PAY AT STAY" for a booking still MONTHS AWAY and was PAY AT STAY The hotel made multiple charges on card and has not refunded despite constant follow up for over 3 months now. Hotel seems to think they can randomly make credit card charges and then as 'tourists' we can simply 'follow up with our bank' as if that will solve the issue and they can in turn, keep the money!!! AMAZING SCAM on their part isn't it? UNETHICAL HOTEL. DO NOT SUPPORT THEM. Perhaps the place and the staff are nice according to other reviews HOWEVER whomever it is that is getting your credit card info from booking is charging cards without authorization. GO ELSEWHERE. I would not risk it. See attached images.