Hampton Inn & Suites Ft. Lauderdale Airport/South Cruise Port

Booked a King bed suite so we could put our kids in the living room and the parents (one being 6’5”) had a king and a door to close when needed. Checked in and was told nothing about this. Wife got to room and started unpacking, I get there and realize it’s a regular room with queen beds. Go back to desk and told we were downgraded because they oversold, and by an arbitrary system with processing of the credit card they decided we were the unlucky ones to lose the room we had reserved and that we would have been informed early had they had our phone number (like it was my fault they didn’t?). As this point it was too late (11pm) for us to try and find another hotel, and we were told at this point we would not get a refund for the current night we were in the room since we already checked in (which again, we were not told anything was wrong at that point). Had an absolutely terrible night since our kids are young and not quite ready to share a room with the parents, (had to work the following day exhausted). Came back to the desk next morning. Had already talked to the Credit Card company who told us this was a great example of breach of contract and a dispute would be easily approved since we were essentially tricked into accepting the downgrade. Had to wait for a manager to show up 30 minutes after the time we were told he would be there, reviewed the issue. Let us out of the rest of our stay so we could leave and find another hotel and refunded the first night. Cool, but that was going to happen whether or not they wanted it to. No attempt from Hilton to make it right outside “1000 pts towards your next hotel booking”. How can this downgrade experience be acceptable?

Stayed here before an early flight on FRIDAY. The room was nice, clean and had nice view of the area. We left too early to tell you about breakfast but the staff was very nice. Plenty of restaurants in the area and very quiet. King size bed was comfy.

Hotel is great! Spent one night before cruising out of Port Everglades. Hotel staff were professional and kind. So many restaurants nearby. Rooms were clean and spacious and had everything we needed. Parking was free which was a huge plus so close to the airport and Port Everglades. Will stay again when I’m in the area or cruising again.

Great location, rooms were clean and breakfast was decent.

The shuttle service should run longer. It stopped at 11:30 and my husbands flight was delayed twice and landed at 11:37. The driver was at the airport but said he couldn’t wait. Thankfully the airport is close so he could get a ride but just inconvenient it doesn’t run until midnight.

Hotel was beautiful and put together. The kitchenette was surprisingly useful.