Drury Inn & Suites Birmingham Lakeshore Drive

All staff was very friendly and nice when we arrived. My toddler was in the car for about 7 hours from Ohio so he was running and jumping around from being contained for that long. Andrew was sweet to him, and gave him a goodie bag of treats which was amazing and thoughtful. Its the little things like that that make the stay worth it and keep coming back as a rest stop. We traveled from Cincinnati, Ohio to Panama city, Florida .

Drury's are a great value, when you take into account the free breakfast and dinner it's as if the room is half price. The staff is wonderful and the free drinks add a social aspect to the experience.

The hotel was great and the employees were the best. They are friendly and very helpful. The beds were very comfortable.

really good hotel! front desk and staff are exceptional to include housekeeping...the property is located in a good area close to I-65. the breakfast was fresh and it was a clean hotel. you're in an area with several restaurants and was safe.

The overall suite was nice n clean but the manager was so rude n nasty to me n my underage kids was so nasty I had to leave before I got out of character I really felt like it was a race thing

We checked in today, Monday, around 3:30. We wanted to get here close to check in to have the kids swim for hours. She said it was closed. Later, I went back to the front desk to see if they offered a discount because that was the main amenity of why I chose this hotel. It’s expensive! Especially for a nonworking pool with 3 bored kids that have been in a car for over 6 hours. She said maybe I could go swim at the location 10 miles away. Dinner is at 5:30. They don’t let us eat there. So we are supposed to drive probably 30 minutes with traffic to swim a short time and drive here to eat and then drive back to swim? So I asked to switch there instead. I would have to check out here, check in there and it cost a whole lot more! She said they should have notified me. Nope. No email. No call or text. Only my confirmation emails. I don’t even get a discount when it was advertised on their website as having the pool. I don’t feel like they cared about customer service. I would have been satisfied to drive and use that pool but we would have to eat there.