Luana Inn

We spent 4 days at the inn. The property is beautiful, with superb views. Our room was spacious, clean and with lovely view. The host was wonderful and prepared a lovely spread each morning for breakfast. And she was super friendly too! We would love to visit again some time.

We stayed with our friends in the Ohana Cottage Suites. We can't say enough about the beauty of the property, the cleanliness and comfort of the suites, the quiet and the views. Tory, our host, was so welcoming and each morning provided the most amazing breakfasts. We are locals to the Big Island so know when a place on the island is exceptional. We will be back!

Lack of response, no call back and poor customer service. Very disappointed in my experience. Don’t recommend unless you’re feeling like getting cheated out of your money. I’ve reached out to their customer via phone call multiple times no call back and none of my messages returned. Think it’s odd you have to make special request to bring children under 15 to stay at this place and wait for approval. I don’t recommend if you’re traveling with a family to stay here.

The view and initial sensory impact when arriving is wonderful with the pool and surrounding grounds. After that, you realize how dated and unkept the place is. You aren't told at booking that it is a vegan experience and the only breakfast you got on first day was 2 pancakes and fruit. Others similar. Very loud/old AC. Cob webs everywhere. Curtains over slider too long and dragged on floor. Shower door fell off. Trouble driving out through gate. Hosts are not the owner which leads to inconsistent experiences because of changes in staff.

Amazing view. First time staying at a bed and breakfast. Beautiful property w a breathtaking view. Close to our favorite snorkeling spot.

I usually don’t write bad reviews but I am making an exception here. I want to be fair so I am writing a long and detailed review. Bottom line is we did not feel welcomed here and I do not recommend this B&B / inn.  Location (3 stars)The gps had trouble finding the location the first time but worked well thereafter.  It was a 5 or 10 minute drive to the shore. Restaurants were 15+ minutes away and most restaurants were closed by 4-6 pm. We did find a good Chinese restaurant Ono with good food but no atmosphere.  Property (3 stars but would have been 5 if better maintained). The property is gated and we called the number provided and Marina opened the gate remotely. After parking the car we looked around for about 10 minutes before we found the lobby. No greeting at all.  It would have been nice if Marina came out to greet us when we did not find her more quickly. When we met her and told her our difficulty she said didn’t you read our email. Not very accommodating. There was a remote in the room to open the gate and we kept it in the car. It worked well. However the entry code supplied on the email for keypad entry was incorrect and would not open the gate when entered on the keypad.  When we got back at 7 pm one evening and 9 pm on a different evening all the lights were out on the property and lobby. It was pitch black and it was very hard for us to navigate our way to our room. We were the only guests there at the time.  The room. (3 stars) Our room was facing the pool with a large glass door which was also the entry door. The air conditioning was not on so the room was very hot. The air conditioner was a small unit located high up at the ceiling so I had to step on a chair to turn it on. It was quite loud and was just adequate in cooling the room. The room was nice but full of little ants all over the counters and bathroom.The electric outlet on my side of the bed was about 5 feet away so bring a 10’ cord if you want to stay plugged in while laying down. There was a coffee maker. We had to take the toaster, paper towels, dish towel, etc  from the next room (unoccupied) as it was not supplied in our room.  There is no desk so I used my laptop on the dressing table. All in all the room was not really  satisfactory as it was full of ants. Pool (5 stars)The pool area was drop dead gorgeous. The pool was very nice and there was a sauna and jacuzzi which we did not use. The foliage was amazing.  Breakfast. (1 star) Upon arrival, Marina told us breakfast would be ready for us in the kitchen each morning.  Breakfast was a very large bowl of oatmeal with a sliced banana and a small amount of frozen fruit on top. There was no milk in the frig to add to the oatmeal and could not find sugar.  I got sugar from an unoccupied room as we did not have in our room. There was no coffee made in the kitchen either.  We wanted to eat in the pool area and there was a table there which we had breakfast at every day. We carried our ‘breakfast’ down the stairs