Hong Kong Wan Chai District 5-star Hotels

Hotel customer service is good and interiors are very nice but room is very small. Hard to go around even just for 2 persons. Location wise the MTR is not near too, around 10-15 mins walk from the hotel. Breakfast don’t expect it to be a buffet. Set meal with unli-drinks and bread.

The basin sink hole not working properly. The service took long to change me to another room where I had to keep asking. Called service desk 3 times before they finally arranged for room change. Then in second room, the toilet seat had like bubble gum stuck on both sides of the seat, not cleaned properly. I told the cleaning lady next morning where she helped cleaned it. I should gave called service desk to report this uncleaned toilet seat.

The hotel and location were great for nearby shopping with a toddler, but the front-of-house staff were not so friendly. I'm an IHG member, which was part of my decision to stay at the Crowne Plaza, but I was surprised to discover my points would not be awarded to my IHG membership because I didn't book directly with the hotel. The breakfast food quality and service were good, but the restaurant room was too narrow and not easy to walk around during the peak breakfast time.

Great hotel, great view, little bit difficult to get, not all taxi drivers know how to get there. Also you should use 2 Lifts to get to your room, for me wasn’t big problem. In general I like this hotel. Just 5 min walk from Wan Chai.

Excellent hotel, one of the best views in HK and great service. Want to thank Tyra for the best welcome I’ve had at any HK hotel - even better than W which is close second. Breakfast here is the best in the region - though I do miss the queen coconuts you used to have! Great work Hyatt keep it up

Service was great! We asked for a small heater in the booking notes and it was waiting for us in the room! The TV offered Airplay so we could watch our favourite Christmas movie on the big screen. We asked for chopsticks, champagne glasses and ice bucket via the in-room service link and they were delivered in no time! The room was clean and modern and very cozy!

Have not seen a butler throughout my entire stay, and was not even advised of butler service during check in. Not so friendly front desk staff (a lady in glasses) advised that I needed to pay an extra $500 AUD approximately for my kid to stay in the same room with me! Otherwise amenities and cleanliness were great, attentive staff at the drawing room, breakfast was amazing.

Was noisy due to the noise from outside. The view was bad (somewhere in the back of the hotel). We arrived in my husband birthday and asked them to arrange the room in a celebration mood or whatever is possible and they didn’t manage neither to let a card with a “happy birthday-day”. I was super said. Also we asked for transfer to hotel. They didn’t mention that is not free of charge and the schedule started at 7 which for us was not that good. Anyway we payed 220 local money and they left at 6.50 and manage to arrive in 40 min so was good.

I must say, it exceeded all my expectations! From the moment I arrived, the staff greeted me with warmth and professionalism, making me feel right at home. The room was immaculate, with modern amenities and comfortable furnishings that made for a truly relaxing stay. The hotel's facilities were top-notch - from the beautiful swimming pool to the well-equipped gym, I was never short of things to do. The on-site restaurant offered a delectable array of dishes, each one expertly prepared and bursting with flavor. What truly set Lanson Place Causeway Bay apart, however, was the exceptional service. The staff (front desk, bell service, call centre, housekeeping, F&B, etc) went above and beyond to ensure my stay was perfect, attending to every need with a smile and genuine care. I felt truly pampered and can't wait to return to this wonderful hotel. If you're looking for a luxurious and unforgettable stay, look no further than Lanson Place.

Great hotel with excellent service! These kinds of service standards are very hard to find in Hong Kong. They helped me with early check-in and late check-out. The hotel is also very close to the convention centre, just 2 mins interior walk.