No.18 Hanoi Road, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
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Guest Reviews of Hyatt Regency Hong Kong, Tsim Sha Tsui
9.2/10
Great
3276 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.0
Service9.1
Cleanliness9.3
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All reviews(3276)
Positive reviews(3166)
Reviews with photos/video(736)
Easy to get around(540)
Convenient for shopping(264)
Close to metro(211)
Delicious breakfast(158)
Nice sea view(122)
Large bathroom(30)
Great swimming pool(19)
Negative reviews(110)
步行 | Traveller
1 King Bed
Stayed in May 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Jun 23, 2025
Beautiful hotel and very conveniently located. Did not have time to visit the gym or other facilities but assume to be good. Conveniently located next to the subway, but needs to look carefully while still in the station as Google map is not correct and requires you to walk outside. Cafe restaurant was good. There is a bit of a rush hour about 1 hour after the service begins. If you can avoid that then you can enjoy the experience better.
Response from Property: Dear 步行 | Traveller,Thanks a lot for staying with us and sharing your review. We're delighted that you enjoyed your stay and had a pleasant dining experience at Cafe. We look forward to welcoming you back again soon.Best regards,Hotel Management
Chonlabhum Sookma
1 King Bed
Stayed in Mar 2025
Couple
2 review
9.0/10
Great
Posted on May 3, 2025
Stayed one night with my girlfriend — the hotel is beautiful and has a great view. They surprised us with a room upgrade and birthday cake, which was a lovely touch.
The room was luxurious, breakfast was great, and staff were polite. The rooftop pool had some algae and debris, and the bathroom had a musty smell and a slanted shelf. In the second room, the bathroom felt overly spacious, which made it a bit awkward to use, and there weren’t enough bath mats.
Overall, we were happy with the stay and had a memorable experience.
Response from Property: Dear Chonlabhum Sookma,Thanks a lot for staying with us and sharing your review. It's our pleasure to know that you had an enjoyable stay, and we hope to welcome you back in the future.Best regards,Hotel Management
Guest User
1 King Bed
Stayed in Apr 2025
Couple
66 review
10/10
Outstanding
Posted on May 18, 2025
Friendly and helpful staffs
Great location, convenient center of TST
Response from Property: 親愛的客人︰感謝閣下入住及讚賞,我們期待您再次光臨。酒店經理
Anonymous User
2 Twin Beds
Stayed in May 2025
Traveling with friends
13 review
9.0/10
Great
Posted on Jun 18, 2025
Good location to shops and MTR station
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you found our location satisfactory. We hope to welcome you back in the future.Best regards,Hotel Management
Anonymous User
1 King Bed
Stayed in Apr 2025
Business traveler
28 review
8.0/10
Very Good
Posted on May 4, 2025
nice location and strong recommendation to stay
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you found our location to your satisfaction. We hope to welcome you back in the future.Best regards,Hotel Management
kk85
1 King Bed Harbour View
Stayed in Dec 2024
Couple
21 review
9.0/10
Great
Posted on Jan 26, 2025
The staff are all very friendly and happy to help. The location is perfect, right next to the subway station and mall is just downstairs. The room is definitely outdated and no where near other 5 star hotels but the view of the harbour was beautiful. I didn’t have breakfast here because I like to eat locally when I travel, so can’t comment on that.
Response from Property: Dear kk85,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management
Bertha
1 King Bed
Stayed in May 2025
Booked for others
12 review
10/10
Outstanding
Posted on Jul 4, 2025
First time staying at Hyatt Regency, great location and accessible to the MTR! Great food in Tsim Sha Tsui!
Guest User
1 King Bed
Stayed in Mar 2025
Family
1 review
9.0/10
Great
Posted on Apr 19, 2025
Best location and upgrade room
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. We hope to welcome you back in the future.Best regards,Hotel Management
Guest User
2 Twin Beds Deluxe
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 22, 2025
Good hotel, good service, good location....all as you'd expect from Hyatt Regency. The only very minor area for improvement would be a bit of coffee making training in the restaurant and some gluten free options...but all in all a very enjoyable stay.
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. It's our pleasure to know that you had an enjoyable stay. Meanwhile, rest assured that we will share with the team to improve the overall experience. We hope to welcome you back in the future.Best regards,Hotel Management
Guest User
1 King Bed
Stayed in May 2025
Traveling with friends
5 review
4.5/10
Posted on Jun 8, 2025
1. Mandarin is not welcomed here when the language was switched into English, but their pronunciation is poor.
2. Literally not recommended cuz the equipment and decoration are old.
3. This is poorest Hayatt I’ve ever lived although they provided a twin room eventually but kept me and my friend to wait for some time.
Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay. We truly appreciate you bringing this matter to our attention. Please rest assured that we will share with the team to improve the overall performance. We look forward to the opportunity of welcoming you back in the future. Best regards, Hotel Management
Guest User
1 King Bed
Stayed in May 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Jun 5, 2025
The hotel very clean and tidy, have tea and coffee,
Have wardbode, have big sofa, clean bathing room
Showers, the towels are clean, soap and body
Lotion quite nice, make us comfortable , nice
Hotel, the food are delicious🌸😻🍑
Theresa
Response from Property: Dear Guest,Thanks a lot for staying with us and sharing your review. It's our pleasure to know that you had an enjoyable stay, and we hope to welcome you back in the future.Best regards,Hotel Management
TCM08
1 King Bed
Stayed in Apr 2025
Solo traveler
2 review
9.5/10
Amazing
Posted on May 13, 2025
The hotel is conveniently located near MTR, shopping mall / shops. The room is clean and new, with the necessary amenities (from my perspective, except that I was a little surprised that the hotel charged for shower cap).
The staff are friendly and approachable, and helped to combine my 2 bookings that I need not change room during my stay as my booking was made through 2 different channels. The lady who handled my check in was very pleasant and patient.
Last but not least, rates offered through Trip.com were very reasonable and competitive.
It has been a very pleasant experience overall.
Response from Property: 親愛的客人︰感謝閣下入住及讚賞,我們期待您再次光臨。酒店經理
Yifeng
1 King Bed
Stayed in Mar 2025
Solo traveler
20 review
10/10
Outstanding
Posted on Apr 20, 2025
Beautiful room size and bed size for the city like HK! The facility, the service… all reach five star standard. The shower is amazing! I’m very satisfied.
Response from Property: Dear Yifeng,Thanks a lot for staying with us and sharing your review. It's our pleasure to know that you had an enjoyable stay, and we hope to welcome you back in the future.Best regards,Hotel Management
Connie
2 Twin Beds
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 18, 2025
Location Location Location!!! Very good location and super convenient for shopping, dining and transportation. Will be back for our next trip.
Response from Property: Dear Connie,Thanks a lot for staying with us and sharing your review. It is our pleasure to know that you found our location to your satisfaction. We hope to welcome you back in the future.Best regards,Hotel Management
Guest User
2 Twin Beds Deluxe
Stayed in Mar 2025
Traveling with friends
1 review
6.5/10
Posted on Apr 18, 2025
For deposit, first they said they need 4000HKD , then i show them i dont have cash, only 2500HKD, only debit card. Then i change to 3000HKD then moved to 2000HKD. I showed them what on the trip.com website said 1000HKD need for deposit per a room via cash or credit card, but they still said not per a room, it’s per a nigjht. It’s so confusing for tourist like me.
Response from Property: Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We truly appreciate you bringing this to our attention. Kindly note that our deposit is HK$1,000 per room night. We apologize for any inconvenience this may have caused and thank you for your understanding. We hope to have the opportunity to welcome you back in the future.Best regards,Hotel Management