نينا هوتل تسوين وان ويست

We did not expect a 4- or 5-star hotel to allow its internet system to remain down for an entire night. This caused a long queue at check-in, and it took us almost two hours to complete the process and be escorted to our room, as the staff were unable to issue our room access card. In addition, we had booked and paid for a room for three guests. While the room did have two large beds, only two sets of amenities were provided. View from room was good though

Overall experience was great. Service provided was professionals

Nina Hotel sucks! The staff is not helpful and everything is in chaos. The whole place is designed like a labyrinth and very hard to find the lobby.

訂房部男經理是個傻逼。The male manager of booking department is an *******. Waited 3 hours while called over 10 times to the hotel l, no one answered the phone.

I didn't visit the hotel.

I always wanted to stay in this hotel because from outside the building looks so nice, despite being far from the busy districts of Hong Kong. It was a huge disappointment. I asked for a non smoking room and their non smoking rooms are smelly and dirty. The shower was disgusting. The worst part was the poor service attitude of the front desk staff. When I arrived there were 3 people, 1 was busy with other customer, the other two were talking to each other, when I came to ask them to help me check-in, they told me in a the rudest way to wait. It was almost midnight and I was so tired after a long day of work. I just went back in like and waited. I needed to print out a document and when I asked for help the first thing they told me was, “is not for free”. I don’t mind to pay because it’s a service, but that’s not the way. I also needed a taxi the next day in the morning to the airport and the front desk staff told me that’s the concierge job and he starts his duty at 8am. So he told me nobody can help me to get a taxi at 6am. I was shocked by his answer. Next day I went down to try to get a taxi but the valet parking man/ doorman was nice and helped me to call one from the street. He was the only helpful person during my stay. The hotel is not nice, and the front desk staff attitude was terrible. I won’t stay here again and would not recommend it at all if you are looking for a nice experience