Premier Inn Honiton

Excellent hotel. Good location. Comfortable bed. Great breakfast. Handy stop on the way home from seeing family and to have an overnight break. the breakfast was pre booked and very tasty.........................................................

Staff try their best, but hotel is tired vs many others I have stayed in. Having two receptionists check you, serve at the bar, take orders in the restaurant and serve isn’t good enough. Come on PI - Do better! As a business visitor, I would have expected far better WIFI performance (which is pretty dreadful) especially as data network coverage is poor in the area.

Arrived late after booking late (3 hours notice) booked a quad room. On arrival there was no one at reception but managed the automated checkin which was ok and pretty seamless once we had found our booking ref. When we got into the room it had been made up as a double not a quad (this was 9pm) had to had back down to reception, after waiting 15mins and pressing the button to summon someone a number of times eventually a person appeared, explained the problem and was asked to wait in the bar while they resolved it. 10:10pm, we gave up and went back to the room to find it complete (no one spoke to us to explain or apologize). Room was fine, a little cramped with the four beds but this was to be expected, the bathroom was clean but dated. Over night it was very hot and hard to sleep. Following morning had a shower but then realized we only had one set of towels, no massive issue as this was an overnight stop to somewhere else so we used our own. Breakfast was downstairs in the bar, full allergy menu was provided and a good number of GF options. It was nothing to shout about but it was hot and filling. All in all it was a rubbish stay, last of attention from staff and a poor night's sleep. I was going to speak to a staff member in the morning but again they were nowhere to be found.

Having pre-purchased a meal deal, I went to the restaurant at 6:00pm, only to be informed that the earliest available dining slot was 8:00pm. I accepted this and returned at the designated time, placing my order for soup to start and a burger for the main course. After waiting 43 minutes, my starter still hadn’t arrived. At that point, I decided to cancel the order and informed your staff that the service was unacceptable. I then had no choice but to go to the nearby BP garage for a meal. The staff member there mentioned that the restaurant frequently struggles with kitchen staffing, which suggests this is an ongoing issue rather than an isolated incident. This level of service falls far short of what I would expect from Premier Inn. As a result, I am seriously reconsidering using your restaurants in the future—and quite possibly your hotel chain altogether.

I must admit from the outside it seemed very dark but as soon as we entered the place is lovely, the staff were incredibly helpful and friendly. The room was spotless with a lovely comfy bed and free Wifi&parking. The thyme restaurant is stunning best mixed grill we've ever had and the breakfast was lovely too. Will definitely stay again.

Comfortable and quiet hotel on the edge of Honiton. Usual excellent mattress leads to a great night's sleep. Easy to find just off the A303 at the south end of the town. Right next to an Aldi, Lidl and petrol station. Pleasant staff on arrival and departure. Large free car park is a bonus.