Airport Honolulu Hotel

Chose it for the airport pick up/drop off, what a pleasant surprise. Great receptionist, she got me into a room early after a long overnight flight. While room dated, it clean, full amenities and comfortable bed. Pool, restaurant and was given voucher for 2 drinks so enjoyed cocktails in the bar with very nice staff. The service was respectful and helpful. I’d stay there again.

When we arrived for check-in they “couldn’t find” our reservation. I had a printout of the confirmation which miraculously corrected the inability to “find” the reservation. Then we were required to pay a $50 security deposit and a $25 resort fee. This is not a resort. It is a hotel with a small swimming pool. There was a sigh at the swimming pool stating that if there were more than 25 guests at the pool it would be immediately closed. The airport shuttle was supposed to leave on the hour. When we were ready to leave for the airport, the “12:00” shuttle left 6 minutes early, so we missed it, then the “1:00” shuttle left 7 minutes late forcing us to sit around and wait.  The front desk staff were curt in manner, and as we listened to people checking in while waiting for the shuttle, it was apparent that they “couldn’t find” many reservations, and rooms were rarely ready.

Hands down the worst hotel experience I've ever had. Firstly the instructions for the free shuttle say to use the courtesy phones at the airport, no one answers the phone even after trying multiple times over half an hour. Had to walk to the hotel with 2 young children and a load of luggage at 1am. The person checking us in wasn't overly sympathetic and said... Oh maybe the phones don't work anymore. The room itself was dated and worn, noisy air conditioning, bed soft and springy, windows so thin you can hear the traffic outside and the previous guests rubbish left in drawers. When checking out the person at reception was clearly having a bad day as she first gave an off handed comment about the previous guest then could barely even be bothered with any interaction in checking us out. Finally, after arriving downstairs for the shuttle 20 mins before the hour for the shuttle there was already more people than can get on the shuttle which then again left my family and I standing there with no ride. Would not recommend this hotel to anyone, you're better off getting something further away that's better value and actually has a shuttle that turns up.

轉機首選酒店 而且去市中心非常方便 出門就是公交車站

돈 없으면 가도 좋은데 스산함 그래도 위치는 최고에요 흠.. 베딩이 우선 차갑고 뭔가 낡은 느낌이 들었어요 하하하 하지만 직원들은 친절한 편이었어요

前台很Nice