Embassy Suites by Hilton Birmingham Hoover

酒店還可以。

We stayed here on 2 separate weekends while attending volleyball tournaments. Rooms were spacious and quiet. Parking was a little tricky both times as there were events also being held in the event area of this hotel. Only 1 elevator was working during our 2nd stay which slowed things down a bit but it was manageable. All staff we encountered were friendly and helpful. Would definitely stay again if in the area.

Tried to check-in today around 2pm and was told by one attendant that the rooms were not ready while another stated there were seven rooms but we could not check in. So not only is subject to availability but also up to the attendant. I get it. Arrived back at 4pm and checked in. All went smooth until I walked into the room - all the drapes were closed and noticed that someone else’s name was on the welcome screen. I called down to the front desk to make sure I wasn’t in the wrong room. They informed me that the individual named on the screen was located on the floor below me. Remember when I said drapes were closed - well the drapes were falling off the track. To top it off the room really showed extreme wear and tear. I then headed out to dinner with work associates. Upon return I noticed that the toilet was broken and barely flushed and the sink stopper was also broken. Additionally when I looked in the tub - it was dirty! And to top it off the vanity appears to have toothpaste splattered across the front. I went down to the front desk - reviewed the pictures. They should have never placed anyone in this room. The kicker - no additional rooms are available. I was told the hotel is going through a renovation - but that didn’t help me at all as no other rooms were available.