ذا إلي بيتش ريزورت ميرتل بيتش، تابيستري باي هيلتون

服務人員態度親切又細心，從入住到退房都讓人感受到滿滿的貼心。早餐種類豐富，有當地特色料理，也有新鮮水果和咖啡。泳池區也很乾淨，有提供躺椅可以曬太陽，非常適合放鬆。 整體來說，這是一個讓人想再回來的住宿體驗。非常推薦給想要放鬆、享受海邊風光的旅客

Best in Class come one enjoy the lazy river water slides and water sprinkles awesome vibes bring the family our agent was great

Wow, i’ve never had a situation where I literally wanted to tell Hilton to immediately divest of a property. What a way to ruin your brand. I should’ve read the reviews before we booked this place. When we arrived, apparently they were doing a photo shoot for some ad. This meant that there was only one person who could check us in. Which meant we had to wait. And of course, the wait took 15 minutes. As a Hilton honors member, I should never have to wait 15 minutes to check in when there was only one person in front of me. Not only that, we were told our room was ready. When we got there, beds were not made, and the kitchenette was still full of garbage. But wait, there’s more. Then we headed down to get something to eat for lunch. We selected the only low table that was still remaining because we had our daughter with us. When we went to sit, we were told we could not sit there because it was in the view of the next photo shoot. At that point, I was not going to get up. We should not have to inconvenience ourselves once, if not, two times, because of a photo shoot. But wait, there’s more. We ordered our food, and it did not come. After 40 minutes, yes, 40 minutes, we asked the bartender for an update. Apparently the order had not been properly placed. So, the sous chef “personally” made our meal… but got it wrong. They brought my husband a pizza when he had ordered ahi tuna tacos. And they brought me grilled shrimp instead of peel and eat shrimp (thankfully, the grilled shrimp was good). I will say that they comped our meal and with everything else, they gave us a credit on our bill towards food for the week. But it really didn’t get all that much better. The pool was constantly out of towels and we would see families walking from one end of the resort to the other trying to find some. Further, they shut down the pool area every time there is lightning within 10 miles and they shut it down for 30 minutes. I understand bad weather, but this resort is designed so that when the bad weather comes in, the pool areas are locked off. This makes it very difficult to get from point A to point B. And you can never get somewhere without getting your feet dirty unless you decide to walk in the parking garage. That’s just not what I associate with a beach resort. Food was meh, at best. Service was slow. The room was okay, but there was an apparent design flaw because if you wanted the bedroom door open and the bathroom door open, you had to turn slightly sideways to get out of the bathroom. Speaking of bathrooms, there are no bathrooms on the ground level by the pools. You have to go up a level (not convenient when you have kids). Plus, the men’s bathroom closest to the Ellie pool had disgusting urinals and one of the toilets seats was not bolted down… gross. Would never book here again. Hilton, you can do so much better.