DoubleTree Resort by Hilton Myrtle Beach Oceanfront

Successful group trip to Myrtle! Special shout outs to Sukhoi in the restaurant who was super friendly and helpful, Donna the waitress at breakfast who was kind and efficient, Noah & Susan at check in who were really great, and Jakov in the recreation area. Jason at the pool bar was great. Adult pool was a fantastic place, the waterslides were fun, the pier was nice for fishing, so many pool areas. Tons of amenities, friendly staff; overall was great. Was here years ago and the place has only gotten better. Don't miss the grab and go coffee bar, like a little starbucks and great for a quick bite or coffee. I had the cold brew, it was great. Housekeeping was really friendly and kind and did a nice job the rooms were great

This rating is based solely on the property and not the staff at DoubleTree, the staff as always with Hilton, was excellent. The DoubleTree property, if not familiar with the area, is part of the old Springmaid Beach Resort, which is a very old resort. Hilton has renovated the rooms but they are still not up to the standard of Hilton hotels. The building is so old there isn’t much they can do about some things. The layout is wonky, you will not check in at the hotel itself but at a separate building between The Ellie and DoubleTree. The elevators take you to the parking garages which is not the most convenient way to get around. We battled with closing the door to our room as did other patrons. As well as the bathroom door not closing correctly or the balcony door, as I said, the property is old and renovation can only do so much. The bathrooms are extremely tiny and the sink area is actually in the room itself and not the bathroom which can make for an inconvenience when it comes to getting ready to go out or for bed. The pool area at the DoubleTree has basically been forgotten about. The lazy river is slow so that you almost have to propel yourself around the river. The indoor/outdoor pool was “murky”, the water did not look clean at all, and the kiddie pool sad to say the least. If you want to enjoy the amenities then go over to the pool area at The Ellie, it is a shared property and you have access to that area as well. It is the only saving grace of the resort, besides the beachfront which is not crowded and is quite pleasant and very large to enjoy. The parking garage and the grounds of the DoubleTree were dirty and trash was present in the parking areas and at the pool area of the DoubleTree, the grounds at The Ellie seemed to be well kept. The best thing that the Hilton can do is to tear down the DoubleTree and rebuild. The property is immense and has the potential to be a true Hilton experience. There is an immense grass courtyard that has amazing potential that has to be realized. With all that said, will we stay at this particular hotel again? No. But we will always stay at a Hilton hotel.

My husband and I are Diamond members and have always chosen Hilton for its quality and service. Upon check-in, we were told we were being upgraded to a larger room with a full ocean view. Naturally, we were excited — but the reality was quite the opposite. We were given a queen double room with only a partial water view, and the condition of the room was extremely disappointing. It was filthy, with sand on the floor, and the furnishings were old, worn, and in need of serious attention. The walls peeling, and with holes. It is far from what we consider acceptable — and certainly not an upgrade. A staff member named Jeff texted shortly after check-in to ask if everything was okay. I replied that the room was in poor condition and didn’t resemble an upgrade. His response was simply that the room is considered “ocean front” and “renovated.” Frankly, if this is considered renovated, I’d hate to see the unrenovated rooms. I’ve taken photos and will be forwarding them to Hilton Corporate. This is not the level of service or quality we expect from a Hilton-branded hotel — let alone as loyal Diamond members.

This place should be condemned The toilets in the womens room in the reception area were all clogged when we were checking out. And.. 1) The room that we were assigned was very difficult to get to with our luggage, (room 108) was far from the restaurant and the other amenities. I had to carry all the luggage myself until I could finally find a cart. 2) luggage carts: when I finally found carts, the luggage carts were old and warped. There is dirty carpeting material on the bottom of the carts. The top of the carts were sticky and we didn't want to put any of our belongings on the carts. 3) the parking is confusing and there are people smoking in the parking garage. 4) there were large cockroaches in the hallway. I reached out to the front desk on the app and it wasn’t really dealt with property. 5) The lazy river and pool at DoubleTree are outdated and dirty. It’s dark and seems unsafe for kids. There is moldy areas around the chalking and it's smelly and gross. The bugs are so invasive. 6) In our room (108), the counter top at the sink is leaking and the water is getting all over the clothes and the floor in the room since the sink is in the bed area of the room 7) The pathways from the Doubletree to the registration and restaurant are through parking areas and car thoroughfares. Seems very unsafe for pedestrians. 8) The hotel room walls are so thin that I could hear babies and kids through the walls. 9) The bathtub is high from all the chalking and mending and the ceiling is low in the rooms. 10) there is one bottle of water in the room 11) the floors are so dirty throughout the property FWIW - the cleaning service seems understaffed, they need more support -the food is good and the service is excellent at the restaurant -the location is precious. The state should just claim eminent domain and make this part of the state park nearby. This property management doesn’t deserve this location. They don’t take care of the precious gifts that they have been given

This is the only Hilton-affiliated property that did not treat me like the LIFETIME HILTON DIAMOND member that I am. They could have said, "Thank you for being a Diamond member, and welcome to our hotel." No. Never happened. I suppose I have been spoiled over the years by a preponderance of professional staff at OTHER Hilton-branded properties. The front desk person told me, "Not at this hotel; diamond does not mean anything." Oops, almost forgot I received $10 off the $25 per night parking, a block and a half away, in a filthy garage with narrow parking spaces—good service and food in the non-hotel adjoining restaurant. Clean room. Nice view. Friendly town. Don't use AVIS.

We are back to one of our family favorite STAY! Their remodel rooms pay attention to the details! Entering into the room at first glance was BEAUTIFUL, clean and smelt fresh, additional towels, wash clothes and hooks in the bathroom. The shower water was hot….thank you! No more carpet and fabric seats…thank you! Candy at guest service was the best! Looking forward to our next STAY!