Hot Springs Hotels in Hanoi

The second Capella I stayed at, Capella Hanoi has a unique cultural presentation, I really appreciate it! The environment and service are first-class, especially the service. I was still warmly entertained after checking out, I was very touched!

Absolutely a hidden gem in Hanoi! This hotel is a fantastic stay and the service of the staff is top notch! I’ve stayed twice here now and will definitely choose again. The location next to the coffee shops in the train street is such a bonus! It’s a classy boutique must stay for anyone wanting a localized experience, genuine caring staff and a great stay! Walking distance to the cathedral and old area! Reminds me of the Great Gatsby!

The hotel staff were exceptionally professional, accomodating, helpful & friendly. Open the front doors before we even reached the hotel, came and grabbed our bags when they saw us approaching from a distance. Asked to assist us when we were within the hotel, from getting a grab car for us to asking us how our sleep and room was and if we had any concerns and they would attend to them straight away. I was blown away when letting them know the night before that we will be checking out at 4.30am the next morning to find out they had packed a breakfast to go for hubby & I. Highly recommend staying at this hotel- service & location is on point.

Overall, our stay was okay. The staff were very friendly and provided excellent service throughout our visit. The hotel was clean and well-maintained, which we appreciated. The location is excellent – very central and close to everything, which made it easy to get around. However, the room we stayed in was quite small and didn’t get much natural light, which made it feel a bit cramped and dark. The pool area could also use more seating and some shade – it got very hot during the day. On the positive side, the breakfast was delicious with a good variety of fresh options.

My partner and I recently stayed at this hotel, and unfortunately, it was not the experience we were hoping for. The hotel’s facilities are quite old and don’t match the pictures shown online. The gym, swimming pools, and private pools were especially disappointing – they felt neglected and depressing. The whole place is in desperate need of an upgrade. One of the scariest moments during our stay was when we returned to our room and found the door to the room next door unlocked. The balcony was open, and there was something under the blanket on the bed. We were understandably alarmed, so we reached out to the staff, who told us it was under repair. A heads-up about this beforehand would have been appreciated to avoid the unnecessary panic. The bellman was the only staff member we saw doing most of the work, and he looked extremely tired. We genuinely hope the hotel isn’t understaffed and that they’re taking care of their employees. When we reached out to reception about minor issues, like not being sure if the shower head worked, it seemed like he was the only one dealing with everything. It’s clear the staff is overworked, which made the whole experience feel less enjoyable. Additionally, the heater for the shower wasn’t very warm, which made taking a shower uncomfortable. It’s frustrating when basic amenities like this aren’t functioning properly, and it added to the overall disappointment. On a positive note, the food at the hotel was excellent. They offer a variety of options, including Japanese, Hong Kong cuisine, a huge slab of cheese, and delicious Vietnamese dishes. If you’re staying here, the food is definitely something to look forward to. The hotel is also located a bit outside of the city center, so if you prefer a quieter and less busy environment, that’s a plus. However, considering everything, I don’t think I would recommend this hotel, especially given the issues with the facilities, staff workload, and room conditions. There are definitely better options out there for the price.

Our stay at La Siesta Classic was one of the best customer service experiences that we have encountered. The staff was very helpful and willing to move mountains to maintain a comfortable stay. The breakfast is very good and there is something for everyone. I would highly recommend this experience to anyone visiting Hanoi.

Excellent service by the whole team at Sinfonia especially Tracy who went out of her way to ensure a pleasant stay. The location is great with many nice restaurants like Met, Pho 10, Banh Mi 25 within walking distance and also attractions like the water puppet theater right down the road. The taxi couldn’t get into the hotel over the weekend but a staff from the hotel met us at the point where the taxi could come till and carried our bag to the hotel. The rooftop bar was also nice with a complimentary drink. We enjoyed our stay here in the old quarter.

The beautiful entrance and reception take you off the bustling and congested roads of Hanoi’s old quarter into an oasis of calm and charm. Sadly the amenities (bar and pool) are pretty limited - I couldn’t find a spot to sit around the pool (there were probably 8-10 people there and no room left). The indoor spa facilities were good and the treatments pleasant. I wouldn’t return as I think for the money spent, I could get much better facilities OR get the same facilities much cheaper elsewhere in Hanoi

It is really good experience to be living in this hotel. Room space is not such big but it is warm feeling.

new hotel between old quarter and french quarter, short walk to the lake and many scenic spots. the hotel is new, rooms are comfortable with super friendly and helpful staff. we had a comfortable and efficient experience!