Redworth Hall Hotel- Part of the Cairn Collection

Lovely looking hotel in large grounds. We enjoyed a relaxing cocktail in the bar and afternoon tea in the 1744 restaurant and admired the spa facilities, so far so good……..and then the coach parties arrived!!! Very rude, inconsiderate people whom took over every corridor, restaurant and bar spaces. I was personally shouted at and accused of “pushing in” whist walking down a corridor to my room. Said coach parties were blocking corridors whilst queuing for their package tea and coffee. I couldn’t make it up! Restaurant bookings are essential and waiting for breakfast tables inevitable due to the numbers involved with the coach party clientele. This was not the experience I was hoping for.

We thought it was a lovely hotel with attentive staff. Comfy beds, clean room & rechecked in request of walk in shower ground floor room acted upon. Our first night's dinner was exceptional, seated in a front facing bright bay window area, we couldn't fault the food or surroundings. The second night we literally felt like second class citizens, seated in the main dark area, no longer did table cloths adorn the tables, staff ignored us, why we wondered. The reason was a coach party had arrived & they took precedence, they had the prime seating & they seemed to have all the staff. When I asked a member of staff she confirmed that the coach party was her & apologised that they indeed came first. Even the food wasn't as good on the second night, I had soup, about 2 spoons of it, It wouldn't have been enough to feed a child, the sourdough bread board didn't have any sourdough bread on it (White bloomer) & the drinks we ordered only arrived as we were finishing eating (bust with the coach party, all 55 of them). I do realise that the regular business needs to recieve great service to keep this business but surely not at the expense of alienating other customers. You know they are arriving therefore staff accordingly.

We have stayed here so many times & unfortunately this time it didnt live up to expectations. We couldn't get booked in the restaurant until 20:15pm, although we were on a DBB deal there was no table reserved for us, so had to take what we were given. We arrived at the restaurant at 20:15pm, seated quite promptly. Ordered drinks (2x lime & soda water) and they took 30 mins to arrive. In between this we ordered our starters and mains. We waiting over an hour for our starters to arrive, having watched many tables around us be served whom arrived after us. After bringing this to the attention of the manager on shift the starters promptly arrived (2x meatballs on sourdough bread) , although felt they were rushed and warmed up and rather soggy bread. Within 5 minutes our mains arrived, this was getting on for 9:35pm and rather late to be having fish & chips and burger. As per our deal we still had money left to spend so ordered desserts (we were the only ones left in the restaurant at this point as it was 9:45) they arrived and we left rather quickly, quite disappointed in our experience and underwhelmed by the food we were served, it all seemed a little tasteless. Although we experienced such issues, Ruby our waitress & Dean did their best to put things right. However we were told our check had just kept getting pushed back behind others, which isnt great & we were also told the restaurant served 200 people and had 3 staff members call in sick, we feel the hotel had bitten off more than they could chew and standards had slipped since our last visit, which is such a huge shame!

Oh My Gosh! where do i start, from booking our wedding in January 2023 to getting us through our Wedding Day last wednesday, the team at Redworth Hall are perfect. From the day we booked we were never dissappointed with the service we recieved. We had many meetings, afternoon teas and a night staying at the venue one year prior to our wedding and we fell more in love with this venue. Chloe was so attentive and assisted us to book our dream day and then Jenna again equally incredible, helping with MANY emails from myself and enquiries. Nothing was ever too much!!! We met Kym at our tasting dat and immediatly we knew how amazingly funny and attentive she was. On our wedding, Chloe, Jenna and Kym were all their to greet us before we headed down the aisle. Everything was perfect not a single part of the day we would change. We are so very appreciative that we were graced with their help. We knew from the start we would be looked after and indeed we were!!! I cannot stress enough how much we love the team and the venue. Thank you for making mine and Daniels' Wedding Day so perfect!

I had my hair done for my wedding at the Retreat and it was AMAZING. Amanda was the perfect person. Kept me calm and was just incredible. The whole team are so good but I really wanted to big her up for being the one to understand the chaos and anxieties of weddings and the wedding guest!! Book her if you’re going!!!!

Enjoyed a spa day 10.08 - A wedding gift for us both. We enjoyed a side by side massage followed by afternoon tea! The massage was amazing and the staff were very professional and friendly. There was ample of food and great value for money ! With use of the tranquility room, swimming pool, jacuzzi, sauna and steam room it really is a great experience ! Would 100% recommend