Travelodge Heathrow Heston M4 Westbound

前台小哥很nice

No-one on reception on arrival, front doors were locked and no answer on phone number given. Had to wait 15 minutes for staff to arrive. Youths smoking **** outside the reception. Paid for a king-size bed with the new mattresses and new decor as advertised, but was given a family room with a double bed and 2 singles, all with the old hard mattresses. Room was clean but tatty. Very hot, had to use the fan. Was told on reception that it is first come first served. Which is not acceptable when I've paid for a better room in the first place, yet it hadn't been reserved for us. So overall disappointed.

Staff were excellent but room smelled musty and surfaces felt damp. Location was excellent as we were travelling back to Devon having moved our son to his new university accommodation.

dilapidated, no proper food, taxi pickup not outside hotel, staff ok, rooms small but it's cheap. utterly un-memorable (apart from the bad parts)

Friendly staff, in fact Daniel went out of his way to help me with a non related stay problem. Very gratefull. Will definitely suggest it to all my friends

Always have a very relaxed and comfortable stay here. The reception staff are incredibly accommodating, especially the manager who goes above & beyond for his guests. Thank you.