Residence Inn Houston West/Beltway 8 at Clay Road

How do I start... The hotel itself was nice. The room had plenty of space. We reserved 2 rooms, a 1 bedroom and a queen suite. We were allowed to check in early. 1 person paid $40 for early check in, the other paid nothing. For whatever reason they charge to park, but have their own parking lot. Charging to park is definitely NOT necessary ($7 per night). Upon checking in, the front desk was crowded so I can see the manager being frustrated as she was the only person there, but there was no greeting. The baseball stadium (kids) is not far away so there were LOTS of kids and families at the hotel. We had no problem with Breakfast Our problem was the pool. Firstly, for a hotel this large the pool seems like an afterthought. There's a LARGE firepit built in the middle of the pool but it just takes away from the dimensions of the actual pool AND it was closed the entire weekend. The first day the pool was clean. Maintenance mowed the yard outside the basketball area which caused A LOT of grass and debris to fall in the pool. The 2nd day, no one cleaned the pool. Pool doesn't open until 10a, so you assume that's the time for cleaning. NOPE. There were napkins in the actual pool, dirty towels from the day before thrown about. No clean towels available. The pool was murky with bugs etc. I went to the front desk and spoke with the manager (who was the only one there again) she said she would have the Maintenance man come. He never did. The 3rd day you could no longer see the bottom of the pool. Same situation, towels, trash in the pool area. The Maintenance man went to the closest, brought a pool vacuum out, played around with it for awhile, went in the hotel, brought out a ladder, set it up under a light outside the pool area, went back in the hotel. Came out, put the ladder away, put the vacuum away and disappeared. Never cleaned the pool or even stepped on the ladder. The 3rd day was our check out. We had requested a late check out to try and get a swim in. We said forget it and left.

always good here , the pool though has not been well maintained these last 2 trips, i see the maintenance man each day but still the water is cloudy / dirty - it didnt used to be , always crystal clear in the past :(

Exactly what you should expect from Marriott Residence Inn. Always a very pleasant stay and will keep returning.

Property is actually an attractive, clean facility. There was one front desk employee who was quite personable and we felt welcome every time we walked by the front desk since he made an effort to speak and say something friendly. The room was clean and serviced daily. The breakfast was adequate - nothing special. I was impressed that the small pool had ramp access for special needs patrons. I had an issue with the type of room and subsequent change in rates upon arrival from what I had originally reserved. The front desk/manager tried to make adjustments to the charges on my credit card - but it took several emails and several days to get that issue resolved. Also, they add a $7/day parking fee to your bill. I am not sure why - the property has no valet and is not in the midst of any special parking structure - that was a total ripoff. I found it interesting when we arrived first night, we were checking in at the front desk and asked where the ice machine was located, we were told by the lady at the front desk that they didn't have ice machines - we were told to turn on the ice maker in the room refrigerator and the ice would be coming in a couple of hours. While I was still at the front desk, two gentlemen came to the front desk and asked the same question - the same lady told those two guys to wait and she would take care of them. Hmmm.

The staff were very kind and polite to each customer. The room was very clean and nice.

Excellent overall visit