Hampton Inn & Suites Houston-Cypress Station

We booked ahead and when we got there our room was not available, they gave us a king bedroom but we were three adults, so we agreed to use the sofa bed but had no blankets or pillows, we requested and were told out of blankets and then no iron or coffee in the room

I already shared my concerns about the condition of the pillows with the front desk agent.

What a dump this place is. Holding Diamond (Hilton) and Titanium Elite (Marriott) status I can stare without a doubt this is one of the five worst hotels I’ve experienced in my 40 plus years of business and casual travel. The room was bug infested, missing things like a toilet roll holder, access doors didn’t work, and there was black spots in the bathroom area that indicate black mold…and this was the SECOND room we were given. I could list more, but I think you get the picture. The personnel were indifferent and spent more time socializing than working. How they keep their franchise is a mystery, must be an investment group bleeding the place for the tax depreciation. On the flip side it was one of the least expensive in the area for name brand rooms, but spend a few extra bucks if you have to stay in this area and choose a different hotel.