Apartamentos Spa Villa Pasiega

The appartment has a stunning view of the fields. It's very quiet and clean. The large king size bed is super comfortable. ensuite jacuzzi is wonderful. However it's completely isolated from the main hotel so we need to go outdoor for breakfast, restaurant and check out. It's a bit of huzzle because it rained heavily when we checked out. It's hard to manage all luggage, bin bag and umbrella at the same time. Although the appartment room rate is much higher than Hotel Spa Villa, we had less service and amenities. For example, housekeeping was not included so we need to throw our bin bag to the collection point outdoor by ourselves. Hence the Thermal pools are much smaller than Spa villa and was more crowed than a public pool especially during weekend when there were many families and kids. All kids liked to use the adult pools rather than their kid's pool! Not value for money. We requested pack breakfast at 7am on the check out day because we had early flight. One of the staff refused and said they had to follow the restaurant time table which are 8-11am. We asked another lady, Rachel, the next day and she was very kind and helpful, she communicated with the cafe and arranged pack breakfast with egg, coffee, water and fruits for us at 7am. Rachel is wonderful and the hotel need more staff like her who offered the best customer service.

Estuvimos 5 días en familia en los apartamentos, están cerca de todo: Santander, Cabárceno, valles pasiegos, aeropuerto. El apartamento estaba impecable, limpísimo, la cocina sin una gota de suciedad ni la nevera y el microondas. La cama grande comodísima, el sofá cama no tanto, pero era lo esperado. Suficientes toallas y mantas. Bañera hidromasaje limpia. Terraza enorme con muebles y limpia. El spa está abierto un montón de horas y está bien, aunque necesita reparar alguna cosa, porque aunque es un gran espacio, se ve que está menos cuidado y limpio. El buffet del hotel, no es grande, pero si variado, completo y con comida que te hacen al momento. Creo que cubre todas las necesidades y así se desperdicia menos comida. En el hotel los pasiegos, comida muy buena, abundante y perfecta de precio y el trato muy bueno. Los sobaos riquísimos.

Genial todo, desde el SPA hasta la agilidad del check-in and check-out que para los que viajemos a menudo, es un punto. El apartamento tiene todo lo que se puede necesitar, con amplias estancias y buenas camas. No probamos el restaurante. Recomendable