"Traveling has become a part of my life in this fast-paced era. As a woman who often needs to travel between different cities, I pay special attention to diet, especially my stomach, which is extremely sensitive to food choices and can cause discomfort if I am not careful. This experience at Atour Hotel made me deeply feel the warmth of ”home away from home” and the selfless care given by strangers when I needed help most. I came to a strange city due to my work and stayed at Atour Hotel. After more than ten hours of work a day, exhausted, I decided to order a takeaway near the hotel and simply solve the dinner. Considering my stomach condition, I deliberately chose a restaurant with a good evaluation and marked ”light health”. Unexpectedly, this seemingly harmless takeaway became the beginning of my nightmare that night. Shortly after dinner, I began to feel a faint pain in my stomach, thinking at first that it was ordinary stomach discomfort, thinking that a break would improve. But over time, the pain became more intense, with nausea and vomiting, and I realized it could be * * * *. At that moment, the feeling of loneliness and helplessness poured into my heart. I was in a different place, there were no relatives and friends around me, and there was no person to rely on. I held a little hope and barely walked out of the toilet. I used the room phone to dial the front desk and explained the situation to the front desk lady. To my surprise, the front desk lady did not hesitate, learned that I was weak and immediately came to my room to help me downstairs, and had contacted the nearby hospital, and arranged a special car to accompany me to the doctor. In this process, their professionalism and efficiency made me feel at ease. Worried about my loneliness and fear on the road, Miss Anshi was always with me, comforting me softly, telling some small stories of her own, distracting me and reducing my tension. On the way to the hospital, she received calls from several different hotel staff asking about my situation and caring for me. At that moment, I suddenly felt that this was not a strange city, and the stranger was not in front of me. It was like eating at home and not feeling comfortable. My family accompanied me to the hospital. After arriving at the hospital, Miss Sister accompanied me throughout the process, helped me register, pay for the consultation, take medicine, and take care of every link to ensure that I can get treatment smoothly. What touched me more, during the diagnosis, I needed blood testing, during the blood extraction process, Miss Sister saw my fear, gently dragged me into her arms, covered my eyes, palms tapped my shoulders to appease me, let me feel the warmth of my family in another country . After the test results came out, fortunately it was not particularly serious. When I returned to the hotel, Miss Anshi sent me back to the room and brought me millet porridge and hot water. I only knew that on the way to the hospital, Miss Siyu also cooked millet porridge for me. Millet porridge was drunk in the stomach. Not only did it warm my stomach, but it warmed my heart. In the early morning, Miss Siyu came to see me again. The next morning, I just left the room and heard the big sister on the floor. She asked me kindly, ”Is the lady better? We also have stomach-raising millet porridge for breakfast, you can go and eat something” I only knew at that moment. It turned out that I was cared for by every Atour person. In this strange city, every employee of Atour Hotel explained what is the true service spirit with practical actions, so that I felt the warmth of home.
This experience not only made me have a deeper understanding of the service of Atour Hotel, but also made me believe that there are always some people in this world who are willing to reach out to help you when you need it most, so that you can feel the worth of the world. In the future, wherever I go, this memory will be the most precious treasure in my heart, reminding me that whenever and wherever I want to believe in the power of kindness and warmth, wherever I go, Atour is a unique choice for me and my family and friends. Highly recommended to all around People,"