Near Haixin Pavilion, Tianhai Scenic Area, Huangshan District, Huangshan, Anhui, 245800, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Huangshan Bai Yun Hotel
9.8/10
Perfect
33637 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.8
Amenities9.6
Service9.9
Cleanliness9.8
Filter by:
Sort by:
All reviews(33637)
Positive reviews(33609)
Reviews with photos/video(12958)
Great service(25842)
Great location(6185)
Delicious buffet(1757)
Tasty dinner(1188)
Romantic sunset view(769)
Perfect for kids(742)
Loved the massages(146)
Negative reviews(28)
Guest User
Superior Single Room (Area a)
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 24, 2025
The room was pretty spacious. Our host Ms. Huang was very accomodating and helped us a lot on our trip. The location is outstanding for sunrise and sunset!
Response from Property: Dear guest: Greetings! Thank you for staying at Baiyun Hotel. The hotel is located in the center of the core scenic area of Mount Huangshan, adjacent to ten famous scenic spots such as Bright Summit, Lotus Peak, Aoyu Peak and Haixin Pavilion, enjoying an excellent geographical location. Every employee of Baiyun adheres to the service philosophy of "We are not omnipotent, but we will do our best" and receives every guest with care. Looking forward to your next visit to Huangshan!
AleeshaF
Standard Room (Area B, Special Promotion)
Stayed in Jun 2025
Traveling with friends
32 review
10/10
Outstanding
Posted on Jul 5, 2025
The staff at this hotel really went above and beyond to ensure that we had a pleasant stay. It is really amazing to have such a hotel so high in the mountains.
Response from Property: Dear guest: Hello! Thank you for your 5-point review. As you said, we have always been committed to creating a warm and sweet home for our customers. The comfort of your stay is also our highest pursuit. The butler service enables you to experience the warmth of your family in your trip to Mount Huangshan. Thank you for finding the feeling of home at Baiyun Hotel. Looking forward to your visit again!
marie.brl
Cabin Single Room (Area a)
Stayed in May 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Jun 29, 2025
The location was excellent, only about 20 minutes from the Bright Summit where you can watch stunning sunrise. The room was very clean, though the noise insulation was slightly on the lower end. The housekeeper Song Shulin was extra helpful by giving me tips and made me feel like at home, even though I do not speak Chinese, which I really appreciated!
Plus, there was a small show in the evening!
All in all, a very great place to stay at in Huangshan!
Response from Property: Dear guest, thank you for staying at Baiyun Hotel. I'm glad to see your positive feedback on the hotel's location, hygiene conditions, and service quality. Baiyun Hotel is located in the center of Mount Huangshan core scenic spot, with such wonders as Guangming Peak, Lotus Peak, Aoyu Peak, canyon peaks, Buxian Bridge, and Feilaishi. Your affirmation of our hotel is the greatest motivation for us. We hope to have the honor of providing you with our most dedicated service again in the near future. Thank you again for choosing to stay at Baiyun Hotel. We sincerely look forward to your visit again!
jessicazeng
Cabin Standard Room (Area a)
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 23, 2025
In April, I stayed at Baiyun with my mom for a night. The room is small and not soundproof (neighbors may be loud, but the hotel can provide earplugs), but it’s very comfortable, cozy, and clean. We got a room with a slanted roof, and a small sitting space near the window. The shower pressure is very good, and the water gets hot quickly. There’s even a bucket to soak your feet after hiking, and thick jackets and a flashlight for usage outside.
The service is very attentive and courteous. When we arrived, staff 叶鹤菲 (Ye Hefei) showed us around the room, and later even gave us some gifts (some fruit, tea leaves, and local snacks). Via wechat, she sent us info on the hotel, weather and sunrise conditions. The buffet dinner was 160rmb, while breakfast buffet was included - pretty tasty with many options. It’s expensive, but understandable knowing that all the food has to be carried up through the hard work of manual labor.
It takes a while to reach Baiyun Hotel from Yungu cable car, but it was worth it! You can see the sunrise from the nearby Aoyu Peak (~10-15min hike up) or Guangming Peak (~20-30min hike up, more tiring). At Aoyu Peak (which they recommended), I was able to see 云海 (sea of clouds), which was very beautiful. Hopefully the weather is good (the days before it was very foggy and cloudy, low visibility). Thank you for the great experience!
6/20
Response from Property: Dear guest: Hello! It's really exciting to see your simple yet profound praise, and you also recognize our service so much. We provide the most thoughtful and meticulous service for every guest, just to bring you a valuable experience. Baiyun Hotel is a young and vibrant hotel that is designed with a romantic theme and showcases its unique charm to guests with a simple style and warm and considerate service. The guest's encouragement is the greatest support and encouragement for the hotel. We will serve every family member with care and look forward to meeting you next time.
HannahB24
Superior Standard Room (Area a)
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 17, 2025
This was a phenomenal hotel and we are thrilled with our experience! At Bai Yun the location is unsurpassed. We were able to go right up to the sunset and sunrise and it is in a perfect location for the incredible views. As if this could be topped, we really have to say the staff were incredible. We’ve never been catered to as we were with Xiao Bi. She is incredibly attentive and kind and made a great stay perfect. Without asking she informed us of the best times and places for the view, personally brought us a welcome basket, invited us to a performance and, most amazingly, checked with us on the suitability of our room and gave us a fantastic one. Without a doubt a great experience and so happy to have had Xiao Bi!
Response from Property: ear guest: Hello! Thank you for your 5-point review! Beautiful time, Baiyun Hotel unexpectedly met you. Thank you for this fate, we will cherish it even more and look forward to seeing you again next time! Wishing you all the best.
Ziyan
Cabin Single Room (Area a)
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 17, 2025
Great excellent personalized service with lots of additional perks by Huang Customer Service Manager. She responded quickly to our questions.
The upper floor was a bit noisy as you can hear the wind howling, proof that you are living on the mountain top!
Response from Property: Dear guest: Hello! Thank you for your positive feedback. It is our greatest honor to receive your recognition, which also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and will serve you wholeheartedly!
Guest User
Smart Family Room - with View (Area b)
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 14, 2025
Irreplaceable Location: Right near Guangming Peak, it’s the prime spot for sunrise, sunset, and sea of clouds! Watching the sunrise requires no long trek in the morning, saving significant energy. Just a short walk (about 15-20 minutes) from the hotel door gets you to the best viewing point – friendly for families with seniors/children or anyone wanting to avoid exhaustion!
Clean & Cozy Rooms: Mountain-top conditions are limited, but the room was exceptionally clean and tidy. The bedding was dry and comfortable (crucial in the humid high altitude!), and being able to take a hot shower and sleep soundly after a day of hiking was pure bliss.
Window to a Fairyland: Our room window faced the valley. When mist swirled, it was like a fairyland, on clear days, we could admire the majestic, overlapping mountain peaks. Lying in bed enjoying the mountain views – it's totally worth it!
Breakfast: The variety at the mountaintop buffet breakfast was impressive for such a high altitude. Getting a hot, filling breakfast like this at 1,800+ meters to fuel up for the day's adventures was absolutely essential and deeply satisfying!
Special praise for Steward Huang(黄星华)! Her service was super warm and attentive, providing loads of practical information from check-in guidance to itinerary suggestions. Upon checkout, she thoughtfully gave us a small gift. While not expensive, this gesture felt incredibly warm and heartfelt.
Response from Property: Distinguished guests: Thank you for choosing to stay in Mount Huangshan Baiyun Hotel! I'm glad you took the time to write a review and share beautiful photos! We are pleased to hear that your stay has been satisfactory. We are also glad that you have given us a good review. We can feel your satisfaction during your stay. Every employee at Baiyun has always adhered to the service philosophy of "we are not omnipotent, but we will do our best" and received every guest with care. We look forward to seeing you again. Baiyun is always waiting for you to come back and meet you here in Mount Huangshan!
Kuang Kuang
Superior Room - Triple Occupancy (Area a)
Stayed in May 2025
Family
7 review
10/10
Outstanding
Posted on Jun 13, 2025
We were hosted by 小毕 for a one-night stay. She gave useful suggestions regarding the hiking routes suitable for our group and provided us with timely sunset/sunrise times and weather conditions. We are very impressed with her professionalism and hospitality.
Response from Property: Thank you very much for your 5-point recommendation and recognition of us. Everything is just for doing one thing to the best, details determine success or failure. Baiyun Hotel will definitely work harder on the road to becoming better. We sincerely thank you again for your affirmation and wish you and your family good health, all the best, and a good mood every day.
Guest User
Cabin Standard Room (Area a)
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 12, 2025
Really good place to stay. Everyone is super friendly and kind. Definitely would recommend and is at a really good point on the mountain for going around. 😊😊😊
Response from Property: Dear guest: Hello! Thank you for choosing Baiyun Hotel. We are deeply moved by your review, and it is our duty to provide guests with a wonderful stay experience. We are honored to receive your praise, and at the same time, we are more motivated to continue moving forward. We hope to have more opportunities to serve you!
Leorae
Superior Room - Triple Occupancy (Area a)
Stayed in May 2025
Family
12 review
10/10
Outstanding
Posted on Jun 8, 2025
We stayed at Huangshan Baiyun Hotel for one night, hoping to catch the famous sunrise. Although it ended up raining (we later learned the area gets over 200 days of rain a year!), the experience was still absolutely worth it.
We took the Yungu cable car from the back of the mountain and hiked about 4.5 hours to reach the hotel. While we originally planned to visit the Xihai Grand Canyon, we chose a shorter route due to the rain—passing Flying-over-the-Rock and Bright Summit.
When we arrived, we were soaked, but the hospitality was immediate. Staff gave us bags for our wet gear and greeted us in the lobby with hot ginger tea—such a thoughtful and comforting gesture! The hotel itself was spotless and well-equipped.
After checking in, Xiao Ye (小叶) led us to our room and introduced all the amenities: umbrellas, warm jackets for chilly mornings, a foot bath bucket, tea and coffee with a kettle, and my favorite—a clothes-drying heater. She also added us on WeChat, which made everything super convenient. Through WeChat, she updated us on weather conditions and available hotel services, including a complimentary 20-minute massage chair session.
The buffet dinner and breakfast were both tasty with a good variety, and we enjoyed a lovely staff performance in the lobby that evening. Later in the evening, Xiao Ye surprised us with local Huangshan snacks and fruit—a small act of kindness that made us feel genuinely cared for and welcomed.
Even though the weather didn’t cooperate, the hotel made our stay feel warm and memorable. I’d definitely stay here again—hopefully next time under clear skies to finally catch that beautiful sunrise!
Response from Property: Dear guest: Thank you for staying at the hotel and sharing. We are glad that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness that this journey has brought to you. This is what our service providers have always pursued, and it will also become the driving force for us to continue to strive and improve. We look forward to serving you next time
Cy1977
Cabin Single Room (Area a)
Stayed in May 2025
Family
22 review
10/10
Outstanding
Posted on Jun 7, 2025
hotel staffs is awesome especially Ms 黄。
as i sprain my ankle when reaching 白云 hotel, Ms 黄, bring me to see a doctor and very attentive to our need.
Hope to see you again when I make another trip to Anhui.
Response from Property: Thank you very much for your 5-point recommendation and recognition of us. Everything is just for doing one thing to the best, details determine success or failure. Baiyun Hotel will definitely work harder on the road to becoming better. We sincerely thank you again for your affirmation and wish you and your family good health, all the best, and a good mood every day.
Emily0690
Standard Room (Area A, Budget - Qing'er Yuexin + Cozy Nature)
Stayed in May 2025
Traveling with friends
26 review
10/10
Outstanding
Posted on Jun 5, 2025
Spending a night at Baegun Hotel was truly unforgettable ❤️
It’s just a 20-minute walk to Gwangmyeongjeong, perfect for catching the sunrise.
The staff were incredibly kind—special thanks to Ms. Xinghua for the thoughtful care! 🙏🏻
Response from Property: Dear guest, thank you for staying at Baiyun Hotel. I'm glad to see your positive feedback on the hotel's location, hygiene conditions, and service quality. Baiyun Hotel is located in the center of Mount Huangshan core scenic spot, with such wonders as Guangming Peak, Lotus Peak, Aoyu Peak, canyon peaks, Buxian Bridge, and Feilaishi. Your affirmation of our hotel is the greatest motivation for us. We hope to have the honor of providing you with our most dedicated service again in the near future. Thank you again for choosing to stay at Baiyun Hotel. We sincerely look forward to your visit again!
ReiQ
Standard Room (Area A, Budget - Qing'er Yuexin + Cozy Nature)
Stayed in May 2025
Family
5 review
10/10
Outstanding
Posted on Jun 5, 2025
The location of the hotel is extremely good, the meal spread is fantastic, and the personal concierge Xiao Yi (小屹) is very attentive and meticulous. He shared the updated timings for the sunset and sunrise as well as where to go for the best views without you asking. He is very responsive on the WeChat to attend to your needs. The condition of the room is good considering it's located high in the mountains. The hotel provided windbreakers too against the lower temperature for early and night outings.
Response from Property: Dear guest: Hello! Thank you for your trust in Baiyun Hotel! Thank you even more for your generous praise and strong recommendation! You are staying in our discounted standard room, which is equipped with a 24-hour hot shower, high-speed WIFI, a small speaker, sufficient heating, and warm clothing and warm items. Baiyun Hotel will continue to strive for high-quality butler style services in the future, striving to bring more surprising experiences to your journey. We look forward to your visit again!
Guest User
Standard Room (Area B, Special Promotion)
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 27, 2025
I stayed overnight at Baiyun Hotel and was thoroughly impressed. The cozy, well-maintained facilities and exceptional service made for a memorable stay. Xiao Yue provided meticulous care, sharing a detailed two-day itinerary via WeChat—including afternoon, sunset, sunrise, and half-day plans that covered most highlights of Huangshan. I adjusted my original plan to visit the Fairy Bridge, and it was absolutely worth it. The next morning, I watched the sunrise, hiked to Xihai, and took the cable car back just before checkout. Both breakfast and dinner offered a wide variety of options. Highly recommended for foreign tourists.
Response from Property: Distinguished guests: Thank you for choosing to stay in Mount Huangshan Baiyun Hotel! I'm glad you took the time to write a review and share beautiful photos! We are pleased to hear that your stay has been satisfactory. We are also glad that you have given us a good review. We can feel your satisfaction during your stay. Every employee at Baiyun has always adhered to the service philosophy of "we are not omnipotent, but we will do our best" and received every guest with care. We look forward to seeing you again. Baiyun is always waiting for you to come back and meet you here in Mount Huangshan!
Dara
Superior Standard Room (Area a)
Stayed in Apr 2025
Couple
5 review
10/10
Outstanding
Posted on May 27, 2025
The service was wonderful. They are very attentive. Our account manager Xiao Ye 小叶 was so helpful. She sent us everything we needed to know to have the best chance of seeing sunset and sunrise on HuangShan. We got very lucky with a beautiful sunrise on Bright Summit (GuangMingDing 光明顶).
Note: the hike to BaiYun Hotel is hard - 40min from the cable car. Don’t bring anything more than a backpack.
Pros: great service, local performance in the evenings, good breakfast. Near 2nd highest peak (guanmingding) for a convenient sunrise location. They provide warm jackets and even vintage old style attire for free for photographs. Near lots of great hiking on both routes to the hotel.
Cons: hard hike to the hotel. It’s up hill both ways because it’s in a valley. Hotel is a bit old style, but good. Walls are a bit thin but they can provide you with ear plugs.
6/8
Response from Property: Thank you very much for your 5-point recommendation and recognition of us. Everything is just for doing one thing to the best, details determine success or failure. Baiyun Hotel will definitely work harder on the road to becoming better. We sincerely thank you again for your affirmation and wish you and your family good health, all the best, and a good mood every day.