Gwass Hotel (Hunchun Port Street)

Gwass Hotel (Hunchun Port Street) Reviews

Gwass Hotel (Hunchun Port Street)

No.1953 Xin'an Street, Hunchun, Jilin, ChinaView Hotel Details
Gwass Hotel (Hunchun Port Street)
Gwass Hotel (Hunchun Port Street)Gwass Hotel (Hunchun Port Street)Gwass Hotel (Hunchun Port Street)
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Guest Reviews of Gwass Hotel (Hunchun Port Street)

9.2/10
Very Good
102 review
Verified reviews
Location9.2
Amenities9.2
Service9.3
Cleanliness9.3
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All reviews(102)
Positive reviews(95)
Reviews with photos/video(29)
Clean and tidy(38)
Great location(7)
Many amenities(6)
Convenient parking(6)
Friendly front desk staff(6)
Easy to get around(5)
Large rooms(4)
Tasty food(2)
Negative reviews(7)
Danila Danilenko
Featured Tatami Room
Stayed in Mar 2024
Couple
28 review
7.5/10
Posted on May 3, 2024
It's a bit far from the center, but a taxi from anywhere to anywhere in Hunchun costs 5 yuan, so it's not a problem. Breakfast at a nearby hotel is good. The rooms are spacious. When leaving, they gave us 2 cans of cola for the trip. The main and only negative is that water flows from the bathtub and floods 30% of the living room, so it is impossible to walk around the room barefoot or in socks.
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for our guests. The hotel has seasonal activities recently, and we look forward to your participation! We welcome you to stay again!
Guest User
Cozy Standard Room
Stayed in Jun 2024
Traveling with friends
12 review
2.0/10
Posted on Jul 23, 2024
I really don't know how Ctrip allowed such a hotel to join. This hotel is like a dead pig that is not afraid of boiling water. It has a lot of bad reviews, but it just refuses to change. I booked it without listening to the reviews, but when I arrived at around 11pm, they said the elevator was broken. Couldn't they inform us in advance that the elevator was broken? Are you afraid of losing your business? Because it was too late, I had to stay here. The environment was terrible, ugly, and disgusting. The room was too unhygienic, with poor facilities and a smell. All rooms had the oldest electric water heaters. After one person took a shower, you had to wait for half a day before the second person could take a shower. The phone number of all the rooms could not be reached by the front desk. The front desk said that the compensation was 80 yuan, and asked to add WeChat to refund. WeChat deleted it within a day. They did not keep their promises and were not trustworthy. Facilities: Old Hygiene: Poor Environment: Ugly Service: Poor
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6/11
Guest User
Cozy Standard Room
Stayed in Jul 2024
Traveling with friends
4 review
2.0/10
Posted on Aug 2, 2024
The room has a peculiar smell, the price is high, it is unhygienic, the breakfast is very poor, and most importantly, there is a waitress or boss at the front desk who blushes when she speaks, and the service is quite poor. Talk stinks! ! ! It is recommended that everyone avoid the pit.
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Response from Property: Hello customer, please don't make malicious comments! It was because it was already past 6pm and you wanted to cancel the order. We said you had to contact the website first, and then go directly to the store to let us cancel the order!
Fengdashuai
Special Queen Room
Stayed in May 2024
Business traveler
6 review
8.5/10
Very Good
Posted on Jun 5, 2024
The room is newly renovated. I heard it used to be a cultural hotel. There are many Russians living there. The room was very clean and the front desk was friendly. The toilet is smart. It's just that one end of the quilt cover is a bit black and gray, but the rest is okay.
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Response from Property: Dear customer, thank you very much for your review. Your satisfaction is the most important asset to our hotel. We will continue to work hard to improve service quality and provide all travelers with a more warm and comfortable accommodation experience.
MengxiangfeiyangF
Cozy Standard Room
Stayed in Apr 2024
Solo traveler
41 review
10/10
Outstanding
Posted on May 20, 2024
The hotel has a good location, very close to the European Street attractions. Parking is free and convenient. The room is clean and comfortable. The front desk staff is friendly. The hotel has its own dining room downstairs where you can order food. The dishes are delicious. A satisfactory stay. Five-star praise!
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Response from Property: Dear customer, thank you very much for your positive review and 5-star rating. Your satisfaction and loyalty are the most important assets of our hotel. We will continue to work hard to improve service quality and provide you with a more warm and comfortable accommodation experience. welcome next time!
Guest User
Cozy Standard Room
Stayed in Jan 2024
Family
1 review
10/10
Outstanding
Posted on Feb 10, 2024
The hotel is very cozy and there is a light fragrance as soon as you enter! I care about cleanliness when traveling with my family. What reassures me is that the toiletries in the hotel are disposable, clean and free! I have stayed in so many hotels and few have smart toilets! The service is also enthusiastic and I will come again next time!
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Response from Property: Dear guest, thank you for your careful review. We are deeply honored. Your satisfaction and support give us the motivation to move forward. We look forward to your visit again. We will provide you with better service and comfortable accommodation experience.
Anonymous User
Cozy Standard Room
Stayed in Jul 2024
Family
2 review
5.5/10
Posted on Aug 7, 2024
The breakfast was very bad, it felt like a makeshift one, the room was poorly soundproofed and facing the street it was noisy.
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Angela Zhang0
Deluxe Queen Room
Stayed in Sep 2023
Couple
8 review
4.0/10
Posted on Oct 17, 2023
Facilities: There is only one place to charge your mobile phone by the bedside, and the router is plugged into the other one. Two people can only charge it interchangeably. And the water heater is leaking. There are windows but the curtains must be drawn, otherwise you can see clearly from the other side. Hygiene: It seems that the stockings left by the previous tenant were placed under the water heater and were not taken away, nor did the guest room staff. Environment: The location is okay, and it's very convenient to go everywhere. The only thing is that the next door is too noisy. I stayed up until 3 a.m. and then got up at 6 a.m. The sound insulation is too poor and it's hard to have a good rest. Service: Overall, the most satisfactory thing is the service. Both the front desk and guest room staff are very enthusiastic.
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Response from Property: Dear customer, hello! We are very sorry to bring you a bad stay experience. There was some negligence when opening the new store. We will strengthen the management of our staff so that such mistakes will not happen again. At the same time, thank you for your affirmation of the front desk service. The warm service attitude is our basic standard. We will continue to maintain it and look forward to your visit. Visit and patronize again!
Anonymous User
Business Standard Room
Stayed in Apr 2024
Family
11 review
10/10
Outstanding
Posted on May 3, 2024
The boss is very enthusiastic and the bed is very comfortable. It is worth recommending!
Original TextTranslated by Google
Response from Property: Thank you for your good comments about our hotel. We are very happy to provide you with a comfortable stay.
Guest User
Cozy Standard Room
Stayed in Feb 2024
Business traveler
99 review
10/10
Outstanding
Posted on Mar 17, 2024
This is my first time staying at this hotel in Hunchun. It’s a very good choice. Overall it’s very good. It’s clean and sanitary. It’s a nice hotel with thoughtful service, complete facilities and warm service. It’s really good.
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Response from Property: We are very pleased that you reviewed our hotel. We thank you for your affirmation and wish you a pleasant journey.
Guest User
Deluxe Queen Room
Stayed in Jan 2024
Family
7 review
10/10
Outstanding
Posted on Mar 6, 2024
The water heater is not very powerful. There is not enough hot water for one person to take a shower. Everything else is good.
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Response from Property: Thank you very much for your recognition and appreciation of our hotel. Your positive evaluation is the best encouragement for our work. We will pay more attention to details and service quality to provide you with a warm and comfortable accommodation experience.
Guest User
Cozy Standard Room
Stayed in Feb 2024
Business traveler
3 review
10/10
Outstanding
Posted on Mar 28, 2024
Good environment, clean, disposable towels and bath towels are good
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and appreciation of our hotel. Your positive evaluation is the best encouragement for our work. We will pay more attention to details and service quality to provide you with a warm and comfortable accommodation experience.
Guest User
Comfy Family Room
Stayed in Sep 2023
Family
1 review
10/10
Outstanding
Posted on Oct 11, 2023
The environment is very good. The newly opened hotel is comfortable and clean. The service attitude is also very good and responsive to all requests. I will book this hotel next time I come to Hunchun. The disposable towels are also very considerate and hygienic. Overall, it is a very satisfying stay. Good reviews!
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Response from Property: thank you for your support! We look forward to meeting you next time and we will continue to work hard!
Anonymous User
Deluxe Queen Room
Stayed in Aug 2023
Business traveler
1 review
10/10
Outstanding
Posted on Oct 6, 2023
The environment is good and the hygiene is very good. I have been to Hunchun several times. This time I finally stayed in a satisfactory hotel. I will come again next time
Original TextTranslated by Google
Response from Property: Thank you for your support and affirmation of our hotel. We will work harder to provide better service.
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Business traveler
2 review
10/10
Outstanding
Posted on Mar 10, 2024
Very clean, good environment, no noise
Original TextTranslated by Google
Response from Property: Thank you for your good comments about our hotel. We are very happy to provide you with a comfortable stay.