لو سترانج آرمز

Very disappointed with our first stay here. Most Staff appeared very serious, not rude but portrayed a very sombre feel to the hotel. Evening Food was poor, poor choice, poorly presented, uncooked chicken, advised staff but no feedback. First breakfast just warm, bacon probably cooked in microwave Ate next door at the Mariners the second day. Staff far more helpful, steak cremated, chips over cooked, asked for medium steak. Couldn’t eat most of the meal, declined another meal as my husband had almost finished his. To be fair to the staff they did their best to resolve the issue. Room, more than tired, wallpaper cracking on the walls, windows flaking paint, bathroom toiletries bolted to the walls, unable to use while sitting in the bath, top of hot tap falling off, cracked floor tile. Bedside lamps did not match, carpet tired. No phone, only hotel support menus etc was through an app, not everyone can access this. Online photos of rooms did not look anything like the room we got. No explanation was given regarding the advanced dinner and breakfast booking. Asked for 9 am breakfast first day, asked if we had booked breakfast on the second day, we really were not told we had to book everyday and that the time we chose would be booked for everyday of our stay. Surely you shouldn’t be tied to the same day everyday. Serving staff not aware of how receptionist work on this. Th eating area was not busy at all. Fire alarm went off in the evening, no explanation apology and seemed disorganised. Overall for the money paid this was a bad experience. Won’t be going back, being refurbished is not an excuse and did not reflect the price still charged. Two star given for location and bar staff who were extremely helpful in both places.

We have stayed here previously, nothing had changed despite we were told it was under new management ( unconfirmed). The room we were in was ok, however, the plug hole in the wash basin was rusty and you could smell the rust. I brought it to the attention of the Receptionist but heard nothing further. I was really looking forward to my breakfast but the service was slow and it arrived on a cold greasy plate and the food was also cold. I have never seen bacon cooked with so much uncooked fat on it! The Evening meal was much better, I chose Sea Bream which was ok and hot. Breakfast the following day I had Poached eggs on toast which weren’t hot, one has almost hard boiled and the other just tepid. The staff didn’t appear happy in their work, I guess it could be difficult to recruit staff when most of the surrounding properties are second homes. Bottom line is we won’t be returning to Le Strange Hotel, despite our love of Old Hunstanton where we try to visit each year for a few days. Very disappointing as we enjoy a few days in Old Hunstanton each year. Sadly I can’t see us returning to Le Strange Hotel.

Perfectly awful, on arrival we were informed that restaurant was not open and we would have to eat at adjoining pub, The Mariners. Had drinks on terrace during afternoon. Although nicely located the tables were dirty, although glasses were collected no cleaning of tables at all. Dinner was so bad, went away hungry. The staff were rude and miserable, absolutely no idea how to treat guests. The rooms along various corridors with stairs at every turn it was surprising if any one finds their way. No fridge in room with a pathetic selection of awful coffee bags and tiny bottle of long life milk. Revolting!! Left at 8.30 am, couldn’t wait to get out of place. They have some serious work to do if they want to encourage return guests. The Premier Inn is far superior to this dreadful hotel.

A good quality and pleasingly individual hotel in an enviable location. My three night stay was very relaxing and comfortable. The room with seaview was warm and pleasant. It had everything I needed for a winter escape! Helpful and warm staff throughout the hotel. Hotel bar perfect for a quality beer or wine. Breakfast was generally very good with a five star full English. Plenty of choice and all good quality options. I look forward to a return visit.

I'm afraid this was our first & will be our last visit - we will not be returning for the following reasons ... On entering the breakfast room we were unpleasantly greeted by a very serious elderly waitress that barked 'what is your room number?' When I asked if we could sit on the porch area she unpleasantly replied 'there's no space, oh wait a minute, there might be. Go sit in the lounge & I'll call you' - after 10min we were called to be seated. Although there was still 40mins left of breakfast serving there was no bread or pasties left - had to ask the one of the two elderly staff 'if we could please have some bread sir' (lol) the second very serious & also very miserable waitress didn't reply, just walked off & returned 5mins later with a few rounds of bread & 5 minutes after that with ONE croissant Finally our hot and very uninspiring breakfast arrived - bacon quite inediblle (cardboard would have been easier to eat) and missing food items. No one asked us if we were happy with our food - the waitress came over to pick up our half eaten plates without a murmur to ask how it was. When I told her there was missing food she simply said you should of asked (although it wasn't that simple as there was no waitress around at the time) Checking out of the hotel we were actually greeted with a smiling receptionist - I couldn't stop myself from commenting to her that she was the first smiling face I had seen. She replied oh sorry about that was everything else ok. My reply was, no not really. The reception just smiled & said nothing more. A great shame, the staff & service let the building down.

A good hotel, value for money. Clean and tidy room, friendly staff. Great location. The chalets look great. Really close to a fabulous beach. Food at the attached pub was good, service adequate but could be a bit quicker at the bar. A really good spot for a family. Safe and child friendly.