Placemakr Huntsville - MidCity District

Had an excellent stay. I was touring the area and found the location ideal. Plenty of restaurants and things to do. The room was very clean and well decorated.

I, like others, had my reservation cancelled for Labor Day weekend but they were so nice and open about the process and even covered the fees and difference. Apparently, they were terribly overbooked and now overwhelmed with people not seeming to understand it isn't the property's fault or the front desk staff. I've worked in the hotel industry for 23 years. 9/10 times overbooking is due to third parties saying that the property has the rooms when they do not and they have told the third party they do not. Booking and ******* are terrible about that and I should have known better than to use either.

I’m a traveling health professional and chose this property after touring it about a month before my scheduled move-in date. During the tour, I was shown multiple clean, well-finished units and made clear that I needed a layout conducive to sleeping during the day, as I work graveyard shifts. Everyone I interacted with was friendly, and I was told the unit I would be assigned would match what I was shown. Based on this, I committed to stay here. Unfortunately, the experience since then has been the complete opposite of what was promised. Upon move-in, I was placed in a unit I had never seen. In fact, we hadn’t even toured that side of the complex. The hallways had exposed, unfinished concrete, and the unit itself had raw concrete floors and ceilings—not in a stylish or intentional design sense, but in an incomplete, industrial way. When I raised my concerns, I was told this was “intentional,” but nothing about it appeared artfully or tastefully done. The bottom line is: this is not what I was shown or promised. To make matters worse, I was moved between three different rooms on Saturday, trying to find one that was even remotely “finished.” I typically move in two days early to settle and clean, but I spent my entire weekend just trying to find a suitable space. Once I thought I was finally settled, I learned that the AC wasn’t working. This led to yet another move on Sunday morning. Weekend management acknowledged the chaos and offered a discount as a gesture of goodwill. However, by Monday, weekday management rescinded the offer completely—with no regard for the inconvenience I had endured. And just when I thought it couldn’t get any worse, I returned from work Monday to find that the WiFi was down. This entire experience has been a nightmare. Either the staff are knowingly dishonest or are operating in complete disorganization—either way, it’s at the customer’s expense. I do not respect a company that markets one product, then delivers something entirely different once you’re locked in. It feels like they’re just trying to capitalize on every inch of unfinished space, regardless of what they’ve promised. If you’re a traveling professional or someone who values transparency, comfort, and professionalism—look elsewhere.

kathy in the front desk was so nice and friendly and the apartment was beautiful and super clean i highly recommend staying in anthem house

Staff was so nice. Especially Angel and Stephanie. There were some small bumps but everyone got it fixed really quick. I don’t know who the other night girl is but she could use some more training…