SpringHill Suites Huntsville Downtown

I think this hotel is poorly staffed. It’s always only one person at the desk. Management is never around. Always told I have to come downstairs when I need something because the front desk people are always alone. They hardly clean anything. The bar service is terrible barely any options and no menu for those high priced drinks. I will never stay here again. The property may look nice but the service doesn’t add up to that value and the parking is terrible.

I stayed here long-term for about 8 weeks. Overall, the service was pretty good by all staff employees at the front desk whether you needed an extra towel, comforter or pillow. During my stay I had a question about billing and state taxes, that the manager Ashlee was quick to respond to me after-hours. I have stayed in Springhill Suites before and was fairly familiar with the room layout. The TV in the room was a little older but not a huge deal, and there was a mini-fridge and a microwave as well. Breakfast is your typical standard hotel breakfast, but I did appreciate that a few of the items do rotate so it's not stagnant every day. I am not sure if my length of stay played a part (although it shouldn't) but the room cleaning service was average at best. More than a few times I had to get toiletries from the front desk because they weren't restocked, and they could have done a better job vacuuming. They also do not empty the communal trash cans as frequently as you would expect. I looked at the same pizza box at the trash can by the ice machine every day for about 4 or 5 days before it got emptied.

The hotel was close to our destination. The breakfast options were good. The servers were arguing loudly with each other during breakfast but were nice to us. The room was ok. I didn’t like the few hairs found on my pillow and on my husband’s towel.

Stayed here toward the end of May 2025. We have stayed here several times, but this time we noticed several deficiencies. First, the positives : The location is convenient to downtown. There is free, safe parking. There is a mini-fridge that works. There is a microwave. There is a room safe that actually worked. The room was clean and the bed was comfortable. The complimentary breakfast was satisfactory. Now the negatives: the room was musty smelling - certainly not fresh, The fitness center was being renovated, so I ran on a single treadmill in a conference room, The shower had a chemical smell around the drain and the floor was dangerously slick with no shower mat available or grab bar in the shower. The shower gel, shampoo, and conditioner dispensers were mounted too high up in the shower for a person with a torn rotator cuff to access comfortably. Usually these dispensers are at eye level or below. I would not want to stay here any length of time, but it is OK for an overnight stay.

It was clean, and quiet, and the staff were exceptional

Nice rooms and friendly staff. It is a bit of a walk to get to the VBC, but doable.