adijatav
June 26, 2025
We had an amazing time at this hotel and couldn’t be more thankful for the experience. From the moment we arrived, we were truly impressed — not only by the beauty of El Gouna itself, but by how well the hotel fits into its surroundings, both architecturally and atmospherically. The entire property is stunning — the lobby, pools, restaurants, and the overall layout of the main building make it very easy to navigate between different amenities. The room was absolutely perfect: spacious, beautifully designed, and incredibly comfortable. The private pool was clean and maintained daily, and thoughtful touches like the blade that continuously clears palm residue from the water truly set this hotel apart. And the staff member cleans the private pool at the villa, every other day. What really made our stay extraordinary, though, was the incredible staff. Everyone was kind, polite, helpful, and always had a smile on their face. Their warmth and professionalism far exceeded what we experienced in another hotel in Hurghada. A special shoutout to Sami, the golf cart driver — so helpful and friendly. Also to Ahmad, the beach lifeguard, whose smile lit up the beach. He was amazing with our kids and managed his job with so much energy and kindness. The pool bar lifeguard was also great (unfortunately we didn’t catch his name). In the restaurant, service was top-notch — Mina and Medhat stood out, but every server was fantastic. The cleaning staff also deserve huge praise. They were incredibly respectful, always mindful if our baby was sleeping, and cleaned the room thoroughly every single time. We’ve never stayed at a hotel where the room was cleaned with such care — every surface wiped, floors mopped, kitchen cleaned, dishes washed, bathrooms spotless, terrace and stairs mopped. That level of cleanliness is a huge part of what made our stay feel so luxurious and comfortable. We also want to highlight the spa experience — the hammam was beautifully done and the massages were relaxing. The women working at the spa were kind, professional, and welcoming. An additional note: not one of us had any stomach issues during our stay, which says a lot about the hotel’s hygiene standards. In Egypt, that’s not always easy to achieve, and it speaks volumes about how well the pools, food, and water are maintained. The food is great. Always something delicious to enjoy. Also the sweets, top quality! Can’t wait to visit this beautiful establishment again!