فندق إيليت سي سكاي

My experience at this hotel was the worst experience of my life. I booked two nights everything seemed fine at first. My reservation was supposed to include breakfast and dinner, but when I went for breakfast on the first morning, they denied me service. I could understand missing dinner since I arrived after midnight, but being refused breakfast was unacceptable. After that, I tried to find food nearby, only to realize the hotel is literally in the middle of nowhere. I walked for an hour without finding any place to eat. I even asked the hotel if they could sell me something, and they refused. So I had to wait until dinner time to finally eat. But that wasn’t the only problem the power went out on the first day from 10 a.m. until 4 p.m. I tried going to the pool, but the water was green. Later, I went to my room to take a shower. When I used the toilet, I discovered there was no water, and after that, it stopped working completely. When I tried to take a shower, I got electrocuted every time I touched the shower handle even using a towel didn’t help. It was honestly a nightmare. I couldn’t shower for two days, and when I went to the reception, the lady pretended not to understand English, even when I used a translation app. The staff needs to learn what customer service means. I do NOT recommend this hotel at all. The only good thing was the large bed, but even the TV wasn’t a smart TV. Also, the staff didn’t seem to understand how prepaid reservations work they even asked me for payment proof. Another thing I noticed is that the hotel has around 200 rooms but almost no guests. I didn’t see anyone else during my stay.