Sunrise Alma Bay Resort

The whole hotel is quite holiday-like, with a nice environment, beautiful beaches and swimming pools. Ebrahim always cleaned my room and put a lot of water in it. Some of the waiters in the restaurant and various bars were also very enthusiastic, and others were also conscientious. Although the food was the so-called white food, it tasted OK, especially the grill guy outside the door. The grilled beef was tender and juicy, as shown in pictures 1 to 6. However, I would like to leave a few questions for your resort, or even the sunrise hotel group to think about: 1. Why didn't your hotel front desk answer the call from the Ctrip customer service representative? Do you not value Ctrip orders? 2. When I first entered the hotel room, there were still a lot of hair and stains on the bed, as shown in the last four pictures. What are your assessment standards for room hygiene? There were obviously many empty rooms, but when I asked to change rooms, they seemed to have been prepared to say that there were no rooms. Do you maintain an honest attitude towards customers? Thanks to Ebrahim for helping me change the sheets, I can lie down peacefully 3. I called the hotel front desk three times to ask for water, but why didn't they deliver it? Do I need to issue a red-headed document to you to get water? Thanks to Ebrahim, I got six bottles of water 4. What's wrong with the staff of the fresh juice shop on the beach? When he saw the customer, he looked joking and asked the customer which country he was from. He asked for five euros for a glass of orange juice. After refusing to buy and walking away, he shouted CHINA. I don't know what his intention is. Do the customers of the hotel have to spend five euros to buy a glass of fresh juice, or does he think Chinese tourists can't afford five euros? What are the management rules and regulations of your hotel for the outsourcing of the juice shop? Do you let them ruin the reputation of the hotel? I don't expect to get a reply from you when I raise the above questions, but I hope to help any customer who can see this comment

The staff are very friendly and will greet you proactively. The environment is beautiful. The hotel has a pier and an artificial peninsula. There is nothing to snorkel on the pier. If you want to snorkel, it is recommended to go out to sea.

The hotel is very beautiful, very suitable for taking photos, has its own beach, and is relatively friendly to Chinese people. I just hope that there will be more dishes that suit Chinese tastes.

The twin room in this hotel is very large, probably more than 60 square meters. There is also an exclusive beach downstairs, which is less crowded and clean. We also tried another hotel in this price range, which is more comfortable and cleaner🫡