Holiday Inn Express & Suites DFW West - Hurst

Primary issue was the room cleanliness. The toilet seat looked horrid. There was yellowing and stains all over. It really needs to be replaced. If that was not enough. The carpet was so dirty my toddler's feet were black from walking on it and socks stained. If I remember correct the room number is 213.

Great stay The room was very clean and bright. It was a good size for a person in a mobility scooter to move around essily. Mattress was good, but not excellent. Breakfast was nice. The problem was it's not easy getting inside a bathtub and the chair is very misplaced. The rail was against my back and very uncomfortable. The soap and shampoo containers are mounted on the wall and were too difficult to reach. The shower hose was not long enough. The front desk person, Tyrone, was very courteous and helpful. He should be commended for his excellent customer service. All in all, it was a great stay. I would definitely stay again as long as I can get a roll-in shower.

I’ve stayed here before and love it. This time I stayed on the 4th floor recently renovated and very nice. Unfortunately I have to move to another Holiday Inn for the remainder of my trip because my daughter is moving too far for me to stay here. Hopefully just as nice there with a nice staff like here.

Stayed at this hotel this weekend to attend the NASCAR race at Texas Motor Speedway. When I returned to the room at 10:15 that evening I discovered that all of my medications that was filled last week with a 90 day supply was missing. I'm a disabled veteran and my medications are very important that I take them. After reporting the front desk that they were gone house keeping was called and nobody recalled seeing them. The front desk person came to my room and searched and was given access to everything in my suitcase, same results, no medicine. I was told that the general manager would contact me at 8 this morning. At 8:10 without hearing from them I was told by the front desk that they would call me in my room. when contacted the general manager wasn't even aware of the situation, I explained again and that was finally followed up by another search of my room by them yet still no medicine. I was then told they would contact their district manager. Three hours later I receive an email from the GM that their staff is trained to respect guests personal belongings and there was no evidence that their employees were involved, sorry for any inconvenience this may have caused and please choose them again for my future stays. I will never stay at another Holiday Inn and if this is how they treat veterans and especially during military appreciation month, I encourage other veterans not to either!

This was not a typical Holiday Inn Express Hotel was dirty with very distinct musky “motel” smell Fitness room was filthy with only half of the equipment working Carpet in room was filthy and stained Very disappointed I usually trust Holiday Inn Express

Very fresh and clean.