Huskisson Beach Motel

My partner and I drove down to Jervis Bay this week to stay in one of the Huskisson beach escape rooms that belong to the Motel. I think it would be a massive understatement to say we were disappointed… Sand, human hair and a grit like substance was found in the bed. The sheets were ripped and there wasn’t an actual duvet but instead a blanket disguised as one. We found it hard to believe that the place had even been cleaned since the last guests. The floors were dirty and the cabinets were cracked and falling apart. Despite being promised high speed WiFi, there either wasn’t any at all or such a weak connection that nothing loaded anyway. We were woken at 5am to the generator going outside our rooms as well as a constant dripping of the drain pipe onto the tin! It was so disruptive we struggled to get back to sleep. On this note, we decided to cut our stay short but unfortunately were not recompensed for the night we didn’t stay. Our emails have gone unanswered and we have been left incredibly upset by the whole experience. As once said in the Inbetweeners movie, “I can’t help but feel a sh*t in the corner of the room would have cheered the place up”. In summary, we would not recommend staying here.

Do not be deceived! The rooms look absolutely NOTHING like they appear on the website! The rooms are small - tiny small - and very noisy. We actually heard our neighbor burp through the walls! The service when we arrived was appalling - rude and in no way welcoming. Parking is first come first served so don’t rely on getting off street parking . No facilities in the rooms. For the price we paid - Melbourne CBD prices - we expected so much more. My advice, stay anywhere other than there.

Great stay as always. Rooms are modern and very comfortable. The restaurant down stairs has terrific food and excellent staff. Thoroughly recommend.

For the price I expected a lot more what’s point of a kitchen with no saucepans or anyway of using the stove not even a toaster extremely noisy music from pub down road and no sleep from banging doors and May as well been on racetrack hot water takes 10 mins to get hot only good thing going for it is location

Really disappointed with the customer service I received. Had to book via the website and when I realised I made an error of 1 day for the check out date, I rang immediately. It was minutes after I had booked. I phoned to amend the check out date (check in wasn't for another 16 days) I was informed that their policy does not allow me to change it and not pay for the extra night. I agree with the reviews below, their terrible policy is not clear on the website or even at booking and only comes up on the email after booking. The frustrating thing is that I had read the reviews below and should have taken more notice. Beware - if you book here you will be paying no matter what!

I booked through their website one night stay for a wedding, we unfortunately were unable to attend due to a family emergency. The customer service received was appalling, showed no empathy and slammed their ‘policy’ no refunds. We have them a few weeks notice, our only option was to change the dates, as we are unable to do this via phone, only by email weeks of emailing finding a similar date and price was difficult. Unfortunately I had not replied back to confirm new dates, I attempted to call and simply got hung up on and then they refused the answer the phone. Simply hanging up on my Phone call. Would not recommend this place if you have any exceptional circumstances, they demonstrate no empathy or care. They just throw policies and procedures.