Palm River Hotel

Beautiful facility, staff is very friendly & helpful. Concierge helped with additional activities & transportation to & from. Food was very good. Breakfast buffet plentiful! Since had trouble using ATMs in town & we stayed there during weekend, it would have been nice to had front desk be able to give change for $ 50 or allow a cash advance on credit card. We needed smaller amounts for tips.

Terrible service Terrible customer service. Had an emergency out of my control. Contacted hotel to try to reschedule. They flatly declined and would not oblige. Buyer beware. There are way too many great options in the area with better customer service.

Loved everything about this hotel - the hotel on the lawn sloping down to the Zambezi River, architecture, ambiance and location. It was very convenient, a short walk to the boats that took us on a sunset river cruise. Food was excellent, the room was spacious, comfortable and with a view out over the grounds and river. Very impressed.

Wonderful views from your room of the river. Conveniently located not far from town. Breakfast is included with the room rate and the breakfast is decent. My disappointment falls. In fact this is really five star hotel. Much more of a four star. It’s more like a Marriott in the states. Typical for five star hotels would be fresh towels and turn down, complementary bottle, water, and refill, bath robes, perhaps welcome drink. You enter and returned to the property with no acknowledgment, even if you walk by the front desk. The property is newer. There is a decent Jim located on the property. The views of the water are spectacular. Very small, swimming pool and often crowded. The common indoor areas are small. Outdoor is fine. Definitely a nice four-star property. Absolutely not a five star.

I rarely write bad reviews, but this experience was beyond unacceptable — especially for a hotel that charges $600 per night. Upon arrival, we were placed in a room that was absolutely filthy. There were black stains on the sheets, dozens of long hairs all over the bedding, and a disgusting, dirt-covered carpet. It was immediately clear the bed had already been sat on or used. The sheets smelled odd and felt old — like they hadn’t been properly laundered in weeks. To make matters worse, a cockroach was waiting at the door. When I brought this up, a supervisor came and dismissed it by saying bugs are “normal due to the environment.” No — it is not normal to sleep with cockroaches and mosquitoes, especially when no mosquito net was provided and they “forgot” to plug in the mosquito repellent devices. They offered to move us to another room. That room was no better — I counted 20 to 30 hairs on the bed alone. A third room we were shown had actual blood stains on the sheets. Completely inexcusable. Let’s talk about the beds — they were comparable to what you’d find in a cheap roadside motel in the U.S. Thin, springy mattresses and sheets that felt like they came from a budget shelter. I’m a hotel owner myself, and I can say with confidence these are the same low-quality linens used in establishments charging $59–$79 per night, not a supposed luxury hotel. Amenities? Nearly nonexistent. No shower gel, no slippers, and we were given only one large towel for two guests. At this point, I question the legitimacy of many of this hotel’s glowing reviews. Our experience was so off from the way this property markets itself. I plan to dispute this charge with my credit card company because this is not what was promised or advertised. For the price, I expected luxury — what I got instead was closer to a poorly run 2-star motel. Do not stay here. You’ve been warned.

This is a nice hotel for its location and the grounds are pretty , but room and service was not good . Our room was cramped , the ac and wi fi didn’t work , and service and food in the restaurant were sub par . It may be the best in the area - but this isn’t a 5 star hotel