Cape Cod Irish Village

I was at this hotel abut a week ago with a group trip. First let me say the hotel is quite nice, has a beautiful outdoor pool (as well as an indoor pool), a golf course, restaurant, spa, beauty salon, gym, bar with nightly entertainment, restaurant, etc. The staff are very friendly, helpful, courteous and professional. There is a hot breakfast buffet that needs work. We were there for four mornings and the hot offerings were scrambled eggs, potatoes, bacon, sausage, and they alternated between pancakes and French toast as well as slices of homemade bread. The "hot" food was never hot, even taking it from the bottom of the chafing dishes. On the first morning when I mentioned it to one of the wait staff, she seemed to be annoyed at my mentioning that. There was no fruit, cereal, yogurt, or muffins offered. If you wanted one of those items, it had to be purchased. I had to buy yogurt and an orange on the ferry to Martha's Vineyard so I could try to maintain my personal breakfast habits. Next the room. Apparently the hotel is in the process of renovating the rooms and unfortunately, we did not have one of the newly updated ones. The room itself is large. However, the furniture was scratched. The lamp on the night table between the beds was falling apart and I had to push the lamp against the wall to prevent the shade unit from falling over. There were no outlets on the lamp for phone charging but I do know that the renovated rooms had that. There was an outlet behind the mattress on my bed, but it was difficult to reach and my phone charger would not fit into it. There was no phone in the room (and I understand there were other rooms that did not have a phone as well). At one point I had to call the front desk and had to call them from my cell, attempting two different times of going through their automated system to reach the front desk. The air conditioning, while did eventually cool the room, did not remove the humidity. The room was constantly humid. I had laid out my clothes for the next morning and they felt damp when I went to put them on. However, the room was cleaned every day with fresh towels, coffee packets, trashed emptied, etc. If I go back to Cape Cod on my own, unfortunately, I would not choose to stay in this hotel. If you wanted to stay here, I would strongly suggest you request an updated room.

This place needs major updating on many levels. The rooms are moldy and mildewed. We could barely open the slider to outside. Everything was falling apart. The air was the worst! The pools were nice and had a good vibe. The WiFi should be posted in the room not lobby.

If you aren’t staying in the rooms there, the place is 4-4+. Lobby, restaurant, and bar were fine. We only ate breakfast and it was skimpy. Don’t order the ice tea! The problem is the rooms. We were only in our room, but we heard the same thing from other guests: outdated, shabby and poor workmanship in redecorating. Sheets were white and fresh. Pillows had pillow cases but no pillow covers under them. Blanket was clean but torn and stained. Towels and bath was fine, just outdated. Our room was on the first floor, but required 3 steps in one place and 4 in another. Steps and electrical were not up to code. Customer service depended on who you talked with. If you can afford better then go somewhere else!

I enjoyed everything about this hotel except for the bedrooms. Pros: -Restaurant onsite was very good. Dinner and breakfast were delicious and you can order to go. -Both inside and outside pools were also wonderful. You can even order food and drinks but the line does get long. -Location is great. It was fast to Door Dash to arrive and it is just a 5 minute drive to Main Street. Con: -The rooms are just bad. So outdated and LOUD. You can not sleep in as you can hear every noise in the hallway or the room above you. -Paint peeling away from the wall. -Lack of electrical outlets. Not all of the outlets worked. There was also a 6-prong outlet plugged into the bathroom, which is a big no-no in a bathroom! -My room had a good sized fridge but many rooms had a smaller fridge on top of the only table in the room. -No space! No chairs and table to eat at. You just have to eat in your bed or bring in the patio furniture. -Microwaves are an extra $10 a night!!! -There are no fans in the bathroom so moisture is a huge issue. We had many in our group have to ask for dehumidifiers for their rooms. -No room service, no information at all in the room. No list of places to visit or eat, hours of the pool or restaurant. -My BIGGEST issue was housekeeping. We had someone from house keeping knock on our door each morning between 8:30-9:00 to ask if we wanted service that day. I have NEVER had this experience before. The first morning, we were asked at 8:30 for our towels and trash. The next few days, we were asked if we wanted service. Some rooms had "Do Not Disturb/Service Needed" signs but we did not have one. All-in-all, the area is nice, the convention center was great, just don't stay there!

I booked an accessible room but our room was accessible. There was four steps to get to our room. When I brought it to their attention that we needed an accessible room we got the attitude it is only four steps can’t you handle that we have nothing available with no steps. After going back and forth we were able to get into a room. The attitude carries into the restaurant/lounge too with the employees working in there. The day of check out the water coming out of the shower was nasty. I called down to the front desk to inform them and I got “ what do you want us to do about it you check out today?” Um I don’t know I paid for a room up to checkout time I would like to take a shower? I have tried calling back to talk to someone and left messages and nobody will return my call. For the price there is nicer and friendlier places to stay with clean water.

The hotel was great, but their staff brings them to another level. Two shining stars that stick out were Ani and Dion. They are rockstars. I would go back just based on their service alone.