Hotel Mongibello Ibiza

スタッフさんの親切さ、館内の雰囲気、プール、朝食、イベント、ホテルからすぐにアクセスできるビーチ。どこをとっても素晴らしいホテルでした！プールはお昼になるとベッドが満員になってしまうので、朝食の時間の時にあらかじめ場所とりしておくことをおすすめします！

Hotel top sauber nette Mitarbeiter. Sehr gute Atmosphäre. Essen gut

酒店設計Funky. 非常適合渡假打咭 酒店服務一般，請不要與高級酒店，resort 比較 酒店餐廳食物都一般 房間舒適，海景房可見日

Excelente el ambiente, personal y desayuno

Tolles Designhotel mit gutem Frühstück

We had the most wonderful holiday at the Mongibello. The staff are so friendly and the atmosphere is super relaxing. It was our first visit to Ibiza to attend my niece’s wedding, so we weren’t sure what to expect from the experience at all. When looking for a hotel in Santa Eularia, I was instantly drawn to the Mongibello’s design aesthetic and retro feel, and its gorgeous sea front location. We were excited in the months running up to our stay and I was worried I would build the place up too much and the reality wouldn’t live up to the photos. Fortunately, it was absolutely fantastic! Our room was spotless, and the sea view and balcony were beautiful. The room is on the cosy side, but the bathroom is big and the shower is one of the best I’ve ever used. We were very glad of the air con and ceiling fan in the room. The room was also very quiet. We loved the poolside and the music was eclectic with a great retro vibe. We even looked up the Mongibello playlist on Spotify so we could still feel like we were there. All the staff were so friendly to us, from reception and breakfast, to the poolside team and the housekeeping staff were lovely. We came home at the beginning of July and immediately booked to return in September. We are currently counting the days until we are back at the Mongibello!

Unfortunately, this was not the 5-star experience we expected. The condition of the rooms, cleanliness and level of service were extremely disappointing for a hotel marketed as 5-star. There’s many reviews about this hotel being more like a 3 star hotel and I should’ve trusted them. The biggest issue was the bathroom in our original room. There was SIGNIFICANT visible mould throughout the shower area, along with damaged and poorly maintained finishes. The bathroom door was jammed and scraped heavily against the floor when opening and closing, and the shower rail/handle was also damaged. These are not minor cosmetic issues and should have been identified before the room was allocated to a guest. After raising my concerns, management kindly upgraded us to another room. While I appreciated the gesture and their willingness to address the situation, even the upgraded room had visible mould in the bathroom. At that point, it was difficult to view this as an isolated issue. Visible mould in multiple bathrooms is simply not something I would expect from a hotel presenting itself as 5-star. The common areas also did not feel remotely 5-star. The hallways leading to the rooms honestly felt more like the corridors of a basic motel than a luxury hotel. They were extremely warm with no effective air conditioning and really took away from the overall atmosphere the hotel is trying to create. The carpets were stained everywhere. Breakfast was another disappointment. It is only available from 8:00am to 10:30am, which I found to be quite a limited window for a resort hotel, particularly in Ibiza. There was only one cook to order station, which resulted in long queues and having to stand around waiting for ages just to order eggs and very limited food overall. There were also surprisingly few basic bathroom amenities, and complimentary still water was only replenished on the first day (I called the staff to ask for more water and he said we have to pay 6 euros per bottle of still water). We also experienced issues with the lift that made it feel unreliable. Service around the pool was another disappointment. On one occasion I ordered a club sandwich and a glass of ice. After waiting around 30 minutes for the ice, I politely tried to get the attention of the staff member who had taken my order. He put his hand up / palm towards me while continuing to walk away. When I tried again around 10 minutes later, he initially ignored me again. When he eventually returned and I explained that neither the ice nor my food had arrived, there was no apology. Another staff member eventually delivered them. The setting and views are beautiful and the hotel photographs well, but that alone does not make a property 5-star. The mould in both bathrooms, poor maintenance, motel-like hallways, limited breakfast setup and inconsistent service were far below what we expected. I genuinely cannot understand how this property has received or maintains a 5-star classification paying

Positives first Hotel is beautifully designed Staff on check in / reception desk are wonderful. Very kind and helpful. Air conditioning works well, is quiet and you also have a fan. Bed is large and comfortable Breakfast is incredible. A very wide range, including freshly cooked omlettes and helpful staff. Negatives Pool service is awful. You are not allowed to walk up to the bar and order a drink. Takes ages to get anyone to come over to order from, takes ages for drinks to arrive and on two occassions our drinks were taken away before we finished them. The restaurant is awful. My husband is gluten free and was served frozen bread. Portions are expensive and tiny. However there is an amazing restaurant over the road from the hotel called The Village so we ate there instead. But not what you expect from a 5 star hotel. Bedroom is very small. Bed takes up all the space and there is no floor space so doing make up and getting ready to go out was trickier then it should be in a 5 star hotel. The suites look much better. Bathroom is tiny. No free water provided and small bottle of water in room is 6.50 euro. Usually hotels I've stayed in provide water in rooms. Room is not cleaned every day. Towels not left one day.

Hotel Mongibello is a beautiful and authentic hotel with a fantastic location and a really great vibe. The reception staff were also very friendly and welcoming. Unfortunately, the restaurant experience was quite inconsistent. The pizza and carpaccio were very good, but the entrecôte was dry and poorly presented, and the ceviche was disappointing. The biggest issue was the service. There seemed to be plenty of staff working, but they were not well coordinated and often didn’t notice what was happening at the tables. We also heard guests at several tables around us talking about missing items they had ordered. The staff need to communicate better with each other and be more attentive to their guests. It’s a shame, because with more consistent food and better organised service at the restaurant , this could easily have been a five-star experience. The location, atmosphere and authentic style of the hotel are excellent.