مستخدم نزيل
30 يونيو 2025
As you would expect from the W brand, a very chic and cool the atmosphere, but what truly set this experience apart was the exceptional customer service. Our luggage didn’t arrive with us, and the staff went above and beyond to turn a stressful situation into a pleasant one. They arranged a complimentary ride into town so we could buy essentials, sent a beautifully presented (and delicious!) charcuterie platter to our room, followed up with the airport regularly on our behalf, and even helped translate when needed. Throughout our five-night stay, the team continued to make us feel welcomed and cared for. We've stayed at many W Hotels around the world, but the service at this location was truly outstanding. The only small note is that the breakfast restaurant did feel a bit understaffed at times, but that didn’t take away from the overall experience. Without a doubt, we give this hotel a solid 5 stars and highly recommend it.
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