Elixir Hills Suites Resort and Spa

Terrible experience. Firstly, overpriced for the amenities and service provided. Amenities in the rooms were worn out and the property felt short staffed. The pricing is high for this poorly maintained facility. Food is overpriced and quality & quantity felt compromised. Staff behaviour is not professional. It is run by junior staff who do not have answers to any queries. No proper communication. Absolutely nil indication of a 5 star hotel. a complete waste of money

For me the good thing was the location. The room was spacious. Remaining all were mediocre. We found hair strands on the sheet and we chose to ignore it. For complimentary high tea, we had to walk almost a km to a common restaurant shared by Elixir woods and Elixir hills. We chose the Jacuzzi room obviously for experiencing Jacuzzi and the water was extremely dirty. We tried to drain it and the drain was blocked. We tried calling the house keeping (at 7:00 pm) and they didn’t attend. We tried calling the reception thrice and they didn’t attend. Fourth time they disconnected our call. No return calls nothing. (Btw there is no telephone in your room and you have to call them on their mobile phone and make sure to carry Jio if you want to make calls). We had to call the staff whom we saw from our balcony and had to explain them the issue. They rectified the drain blockage after 20m but no solutions for dirty water. Pool was dirty as well, but children’s pool was okay. Food was okay ish, nothing special. When we informed about this the staff was like, “okay...” after saying that we are not coming back, we heard a sorry and she definitely didn’t mean it. Maybe this is not their first time hearing such issues, who knows. Dear Elixir hills, if you are charging a premium and boasting that you are a 5 star then act like one. I wanted to spend my 5th wedding anniversary at a good place and thanks for ruining it.

Problem with Electricity, not enough towels and electric kettle was not working

Hotel buildup is nice, rooms and amenities are fine. However the maintenance is the concern, hotel cleanliness and room maintenance is the question and they should put more plan and personnel to resolve the issue. Cockroach were seen on the coffee tray and few were inside the draws. Some were even seen at the buffet tables, the same reported but seems they have not taken as a serious problem!

In this resort food was not good and it’s more expensive so many things only they add for reviews but there no more facilities they add on their inner of the room admospear also not good

Basic first aid was not available, washroom stinking, Intercom not working, washroom bulb fused, muddy hot water in washroom, cracked wash basin...toiletries on request...