Festival Hotel Festac Lagos by Premium Swiss Hospitality

房間乾淨，服務不錯。就是經理説英語很快，所以需要英語不錯的人很多他們搶答和溝通哈哈。

Misleading all inclusive advertising. No other meals or drinks provided apart of complimentary breakfast. Reported to manager on day 1 and brushed of as complimentary use of facilities. That is not true either. I asked to give me access to the iron and ironing board and that could be granted on a condition of me paying the full price of ironing as per price list for each item regardless. 3 days in a raw I had to complain about housekeeping leaving only one bath towel, no bath mat, only one small bottle of water, and leaving tea / coffee tray empty all the time. After housekeeper brought just bath mat he advised me to call the reception to authorise the rest. I reported that shower screen swings open every time you take shower to the maintenance department. All needed is to replace a seal at the bottom of the door. They told me that it is an easy fix and sent me plumber with plunger instead...???. I spoke to another employee next day. He put a peace of cupboard under the door which didn't hold the door immediately as get soaked with water. Restaurant team members confirmed order for 2 chicken burgers. They phoned half an hour later to tell that they didn't have any. Replaced with beef burger which arrived without coleslaw, no salt, pepper, ketchup or mayo. We phoned down and got bowl of chopped white cabbage not coleslaw and no other items. I requested part refund for all troubles but told that it could be possible if I booked directly but not via 3rd party. AVOID BY ANY COST

Well, I am still at this hotel after extending my stay by four more days. I originally booked two days to figure out the hotel. For the price, it is a complete bargain. I would have given a four star rating, but due to the poor quality of the food, I am giving a three star rating. Below are my conclusions: Location: 9/10 Service: 9/10 Value for money: 9/10 Cleaning:9/10 Food: 3/10- lack of variety, too much pepper, expensive. Overall, good hotel and service, with lovely and polite staff. Hotel is just lacking in small details like loose curtains and spots on bed sheets. I will stay again