مراجعاتWoodlands Lodge Ilford

Poor facilities and a non-refundable £100 deposit

Nice room with reasonable price

They share another location for another house near them for completely different quality. They also refer people to other hotels near them. Not professional at all.

位置超級差，感覺都出倫敦了。從地鐵站出來走路感覺快要有一公里了。到了前台，他們叫我上車，司機把我拉去了另一個酒店，讓我住在另一個酒店裡。不過沒有額外收我錢。

Worst experience in that lodge. They are not even professional. They transferred us to another hotel without any advance notice. The receptionist was terrible. Never going there again

this room was provided to us with really bad conditions.we found urine on the floor and it was smelling bad.eventhough we asked to change the room they did not do.it was horrible to stay a nigjt in the room and we we treated so mean by them. Eventhouht we complain this they never looked into that.after two days they swift us with a another room and that room got a problem with damaged lock. this hotel and the service is really bad and they never think about the people and they want only money we are shocked with their service and its so frustraing

Horrible place, taken at night in a taxi to a horrible place with muslim writings on the wall, 3 men manning reception, taken accross a road down the backway of the horrible one star place like a detention centre. No breakfast which i had booked. Dirty nasty kettles please see pics. Same with duvet inside the cover, smelly pillows and socket behind head. Nasty please dont book. Takes £100 for a room that has things worth £5 in. Stay at home. The same £60 can get you a nice stay at signature hotel.

Very terrible, I was moved to another hotel then to another, I just left and went to book another hotel. Won’t recommend to anyone. Service was terrible

We had a beautiful experience. Friendly staff and beautiful place to be.

Car broke down so was not able to get to the hotel. Wasn’t able to get a refund for my booking. Useless! Would not recommend staying here and staff are rude over the telephone.

Similar to a few reviews on this website and trip advisor. On arrival I was ambushed with a holding deposit fee which wasn't advertised anywhere on Trip.com's app. On asking why this is required, the receptionist repeated "Every hotel does this" - which clearly isn't true if so many people are commenting on it. When asking if it's possible to just cancel and have the booking refund, the colleague essentially gloated saying "We already have the money, there's no cancellations on this booking." So now I have to go through PayPal to escalate this. What makes this more frustrating is that it was midnight, and they were perfectly comfortable sending me out the door and couldn't at least come to some compromise. It's a little disheartening, and I'm just glad I wasn't a family or a solo traveller who wasn't familiar with the area. Do better please.