DoubleTree by Hilton Noumea Ilot Maitre Resort

ABANDONED BY THE HOTEL. FRUSTRATION. Booking a 5-star Hilton hotel only to be completely abandoned. Terrible experience and service before, during, and after. The hotel is located on a private island, with access ONLY via its own transportation—a hotel-operated boat. When we made the reservation (November 2024), we provided our contact details and arrival schedule to receive instructions from the hotel. THEY NEVER RESPONDED. We followed up 10 times in the 30 hours prior to our arrival, requesting any kind of response. THEY NEVER RESPONDED. We reached out via email, phone, and the reservation management platform. THEY NEVER RESPONDED. We lost our flight from Sydney to New Caledonia and our accommodation, as we were supposed to arrive on an island with only one flight per week and had no confirmation of access to the hotel we had booked. Today, three months later (February 2025), we have repeatedly reported the hotel's lack of professionalism to Hilton, yet neither Hilton nor the hotel have apologized for abandoning us. This has been the worst and most incomprehensible experience I have ever had as a travel journalist, a profession that requires me to travel extensively throughout the year.

Emplacement parfait. Séjour agréable. Bon petit déjeuner.

Séjour parfait! Merci beaucoup!

船での無料送迎、お部屋までの荷物移動などとてもスムーズでした。 朝食も種類豊富で衛生面にも気を使っていて、さすがの一言でした。 ウミガメが泳いでいるのが見つけにくいですが、結構いたので目を凝らして見つけてみるのがいいかと思います。

ビュッフェは確かに高かったですが、ガーリックシュリンプが美味しすぎて、何度もお代わりしました。 レストランのスタッフの方も優しかったです。

憧れの水上コテージに宿泊しました！ サービスもとてもよく、素晴らしいリゾートです！ またニューカレドニアに行く時は絶対に宿泊します！ お勧めです！