بست ويسترن إنديبيندنس كانساس سيتي

We’ve stayed at a lot of BW properties over the past year across the country. This BW at best is below average. While clean and recently renovated, staff is uninterested or overwhelmed. Our room was basic. Some outlets didn’t work and the bathroom fan was shoes-in-the-dryer loud. After two calls to the front desk a maintenance person arrived. He made a couple adjustments that quieted the fan then announced “that’s the best I can do. The fan is old and we can’t get parts.” Minutes after he left the fan returned to its previous state, but just a little quieter. Breakfast service was weak. The coffee ran out, the only yogurt choice was plain Greek (PLAIN not vanilla) and the entree for four days was a variation on sausage patties and eggs. Some will think this is a petty review and to lighten up. As stated above, we’ve been to a lot of BWs. Some have been outstanding and some terrible. This one is just above terrible—I’d call it lazy. If the stupid fan can’t be fixed then replace it! They’re cheap. We stay at BWs because the value is good and the experience is positive. Not here, so much. They can do much better.

Absolutely the most accommodating the hotel nice understanding clean the front desk every person that works here could not be more professional and kind and courteous I am a very picky person and I definitely definitely recommend this hotel

Road trip Comfortable beds, friendly, helpful staff. Clean room and hallway. Quiet. The refrigerator did not work and the EV charger did not work. We did talk to front desk about EV charger, but they were unable to help at that time.

Stay anywhere but here! Absolutely horrible! Was given a room that was not ready and was switched to room that looks like Whitney Houston and Bobby Brown stayed the weekend. The air conditioning has a distinct smell that is a cross between dirty feet and goat cheese. There was nothing “Best” about this Best Western… I should have just slept in my car in the parking lot!

The room was very dirty, stinky and it was very uncomfortable to stay in the room with the smell. It was loud and didn’t feel safe. The pool was so small. Staff kind of rude. For the price I paid, I am not happy! It was expensive but bad service

A good night's sleep. The a/c was quiet. Wish the breakfast had more options but it was good overall