Motel 6 Indianapolis, in - Southport

I have stayed at this hotel repeatedly when making business trips to Indianapolis; it's conveniently located to downtown, inexpensive and reasonably safe and clean. I will never stay there again. I booked online, as is my habit, with a web rate. When I arrived on Tuesday night, they informed me my reservation had been cancelled, but they could give me a room for a higher rate. They gave me someone else's room. With their stuff in it. Then removed the stuff, called me back, and told me it was the wrong room (no kidding, I'd been saying that repeatedly). I encountered the VERY startled actual occupant of the room as I was leaving for the lobby, and he took it very well, considering. I was issued the correct room, and the stay passed without further incident except for the stains on the sheets in one of the beds. I slept in the other. On Sunday night, I booked online again. We arrived, were told the reservation was cancelled (again) and offered a room at the higher rate. I refused, and we walked across the parking lot to the Country Inn and Suites who were more than happy to accommodate us. And then I got home. And checked my receipts. And was CHARGED FOR THE ROOM THAT WAS SUPPOSEDLY CANCELLED, a full day later than the attempted stay. I have spent an hour and a half on the phone trying to get this straightened out, being transferred repeatedly, and this hotel and probably the Motel 6 chain have lost my business for good. According to the nice gentleman from India that I have spoken with for the last 30 minutes, I checked in, they assigned me the room, and someone stayed in it. One does wonder, given the displayed prior incompetence, if the person who stayed in my room was also charged for it. And as the icing on the cake, I was on the phone being transferred by reps for 45+ minutes and needed to call five times.

The lady at the front desk was super nice. Other than that there was nothing ok about this stay. In my experience this is the most run down hotel I've ever stayed in. The sheets in the first room were not clean. The second room had gross hair-both animal and human all over the bathroom tile and tub. Didn't see this until morning. Will not be staying here on the return trip.

The dog smell was awful and I had to clean my bathroom myself with random cleaners they gave me at the front desk

Rough stay No smoke detector was off wall door was coming off hinges u can see n the hallway comforter was dirty blanket was smelly on other bed. Put request in twice or maybe 3 X and maintenance man had an emergency and I never seen a maintenance man was there for over a week. Hallway smelly from ppls dogs and how some ppl live. Most staff was decent. When washer or dryer was running I can feel in my room like what’s going on! Whew! They tried to make it smell n look good I can give them that! Bathroom mirror dirty with kids handprints. No back to remote!!!

I'm a repeat guest, having stayed here twice because I genuinely enjoy it. The staff are great – friendly and diligent. The location offers both safety and convenience. And for those interested, Mucky Duck bar is literally just a two-minute walk down the street. 😉

I've stayed here twice now and love this place. The staff are wonderful – always friendly and hardworking. The location feels very safe and is incredibly convenient. Plus, the famous Mucky Duck bar is just a short two-minute walk away.