Radisson Blu Hotel, Indore

房型中規中矩，國內對標國內維也納的水平。 在印多爾，國內可以住的酒店。

Good stay overall

숙박하면서 불편한점 없이 잘 묵다 갑니다 출장다니면서 다녔던 숙소중에 굉장히 괜찮았던거 같아요 인도에서 불편함없는 숙소덕분에 잘다녀갑니다

I am writing to express my extreme disappointment with the service experience during my recent three-day stay at Radisson Blu Indore, Vijay Nagar. Despite the brand’s global reputation for guest satisfaction, the behavior and attitude of the hotel staff during my stay were shocking and completely unacceptable. During my stay, I requested a plate from In-Room Dining and was informed it would be chargeable at Rs. 149 + GST. Though unusual, I accepted. However, the major concern arose during my complimentary breakfast. I requested to pack just two croissants, but the Restaurant Manager, Mr. Mahanta, refused and stated that takeaway wasn’t allowed even though breakfast was included in my stay. He mentioned I could take the items to my room but not packed, which seemed contradictory. When I asked for a written policy or guidelines supporting this, he declined. I then requested to meet the Duty Manager, Mr. Golu. Instead of resolving the issue, he repeated the same excuse and admitted there was no written policy but claimed “some policies are not in black and white.” This is highly unprofessional and goes against standard hospitality norms. Despite citing examples of leading hotel chains like Taj, Novotel, and IBIS, who prioritize guest experience, they refused to cooperate. Furthermore, when I mentioned my association with Mr. Vikram Berry, Director Marketing & Communications, Radisson, they dismissed it and continued with their indifferent approach. Key Concerns: Refusal to share written policies when asked. Arbitrary and unclear enforcement of so-called “rules.” Poor handling of a genuine guest request with no empathy. Complete lack of professionalism from the restaurant and duty managers.

Firstly great location. Spacious room. But bathroom too small and poor drainage. Water not flowing out near western toilet portion. Staff should have checked before allotting room. Service was so so. Took away welcome gift of too tiny chocolate squares before allowing customer to consume. Had to ask for coffee pouch twice as inadequate number provided. The Creative Kitchen (TCK) restaurant staff not careful about complimentary breakfast (covered in package) and once submitted bill. But good spread of breakfast menu like most hotels. Laundry service very fast but very expensive also - one pair of jeans washing cost above 400 bucks. Overall comfortable stay, had good sleep in comfortable bed. But service quality needs to be improved. Had booked hotel directly from their system.

Our stay at Radisson Blu Indore was very pleasant. The rooms were comfortable and specially the bed was very good. Food quality was top notch. Thank You Team Radisson Blu Indore.