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The location is slightly off downtown; if you have a car, it's not a problem. Street parking is fine; you can pay $19 for a night. The flat is huge for two people. The facilities are in good condition. There are two Dyson fans, one in the living room and another in the bedroom. We were here in the summer, but the temperature at night was around 12-14. It's good not to have AC in the room, and the room still feels cool enough with the balcony door and the bottom windows opened in the bedroom and the living room, even without turning on the fans. There are washing machines with a drying function in the room, which are free to use, but you must bring your detergents or buy them at the front desk. I liked the living environment and the fresh air here. As it's off the main road, I enjoyed the silent evening without traffic noise.

Fairmont seems to be a luxurious five star hotel. Nevertheless it’s a bit over-expected. The room is very small, and the toilet can only be used by one single person each time, which is very inconvenient if you go with young kids. High tea quality is unexpectedly low, the environment is good but the staff are not enough. The food is simply not delicate for such a renowned five star restaurant.

I would like to share my experience at this hotel are clean, we manged to get free upgrade to suite. The location is very convenient for accessing various tourist attractions. Directly across the street, you'll find ramen, Subway, Burger King, and several other dining options. It's just a 5-minute walk to Government Street and a shopping mall. The hotel offers a complimentary premium coffee and hot chocolate maker for guests. Although breakfast is not included, you can enjoy delicious meals at The Ruby, a well-rated restaurant conveniently situated next to the lobby. If you plan to cook, the nearest grocery Supermart, located 1.2 km away. The Prime of Whale booking site is just a 10-minute walk from the hotel. From Hotel to Swartz bay ferries terminal bus ride is 1hr, avoid 430pm to 6pm may takes up to 90mins to reach. The butchart garden is about 45mins bus ride from our hotel bus stop 180m away from our hotel. The Fisherman’s Wharf Marina is approximately a 20-minute walk away, allowing you to take plenty of photos along the way.

Excellent location, the place is clean and we received excellent service from Elvis, Anna and Ope. We will definitely stay here again the next time.

Room was kind of slightly above average motel I was given one overlooking the top of roof, it is expensive for the price . The good thing is there is an EV charger for EV vehicles, front desk staff were responsive and professional

This was a nightmarish trip, 1st I had asked for a room on the highest floor possible, with a view of the Harbour, I am a photographer and made the trip to Victoria to get some great photos of the inner Harbour. I got a room on tenth floor overlooking the parking lot and side street. The windows were so dirty it was hard to see anything, in my eyes I was ripped off, I am not going to to stay at any Merriott hotels, at the time of my booking it said they had a buffet breakfast and when I arrived they told me there is no buffet breakfast just a restaurant on site, parking was said to be free self parking. I was charged $29.40 / night to self park my truck.

A very cozy place where you feel like at home, the friendly staffs is a great catch, the 2 girls who started at 5 am preparing your breakfast always carry a sweet smile that makes you day with great start, Gloria and Darren always take the extra mile to make suggestions for places to visit and dine caring to your preferences, the man in charge, Sam, really impressed me how far they go to make a conventional hotel business with great concern to being Green, the team there makes it different from the others and I would recommend anyone who is visiting Victoria to book yourself couple of nights there