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"Excellent breakfast but I was charged for 2 @ £18.95 each (as I had a single room) so very expensive. On querying this I was told it was standard practice Large room although was surprised to have a disabled room when I hadn't requested one - meant that sink was low and shower was in the bath Room was cold. I was told the air conditioning had been put on for the summer and the room temperature couldn't be adjusted. Temperature control in room didn't work apart from blowing more cold air through the vents. Bathroom radiator didn't heat when turned on. Shower was lukewarm. Volume on TV control didn't work so sound very low Green light on ceiling for smoke detector kept me awake."

"We stayed for 6 nights over Easter. Arriving wasn't the best. Rooms weren't ready for the 3pm check in time so had to sit in the bar and wait. No offer of a free drink for the inconvenience either. Half hour later our room was ready. Then, even though advertised as having air-conditioning, the rooms dont. The room was hot but reception did provide a fan. The staff here are really friendly and helpful. Especially Helen on reception who sorted our fan. The rooms are dated and in desperate need of a refurbishment to get up to proper IHG standard. Paint was cracking on the walls and dints in the wall from where people had hit with suitcases etc. That being said, the beds were very comfy. Breakfast was the best we've had at any HI Express hotel. Food always topped up, even when it was really busy. Good choice of food and nicely prepared. Location is really handy for getting the train into London as the station is across the road and Euston is a 25 minute ride away. When they finally refurbish the hotel it will be a great HI Express."