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"Lovely hotel, staff were very helpful and friendly. Room was clean and well stocked. Plumbing issues in the bathroom due to low maintenance- no silence on tap, loose shower door, poor flush. Breakfast was good - lots of choice and freshly cooked"

"We had a fairly nice stay. It was all ok but the cleanliness standard was very low even after raising it which was very disappointing for such a prominent brand of hotel. Service was good with friendly and helpful staff at the front desk."

"The entrance was so difficult to get to, with such a huge detour to walk around just to get to the entrance. The service and check-in was woeful, when we checked in late at night. The person at the desk didn't know how to check us in, and the other person who was supposed to know how to do the check-in was not around- and had to be called back down. Long wait to check in late that night, even though there was no other guest waiting. The car parking arrangement was terrible as well, and didn't work with their supposed online link up with the parking provider. Very average experience."

"Elderly parent stayed here in an Accessible Room while her heating system was replaced. Staff were excellent with her, extremely helpful and aware of her needs. Room was very clean and well equipped. There are so few accessible rooms in Nottingham and this was top notch. Facilities a bit lacking for main meals. Local area a little run down too. But overall very good."

"In general, my stay was fine. All the staff were very helpful and pleasant, and I appreciated their friendly attitude. However, there were a few issues that affected my experience. There were a number of young men staying on my floor who returned around 2am and made a significant amount of noise for quite some time. Unfortunately, no staff member came to address the disturbance, which made it difficult to sleep. When I eventually began to fall back asleep, I was disturbed again by two pigeons making loud noises outside my window. In the morning, I noticed there were dead pigeons caught in the netting above my window. This was quite unpleasant to see and does not seem healthy or hygienic. Additionally, at £125 per night, I would not expect to see worn carpets. The condition of the flooring did not reflect the price being charged. Overall, while the staff were excellent, these issues did detract from an otherwise fine stay."