Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks / All Fun Inclusive is on the riverwalk, within a 5-minute drive of Cenote Santa Cruz and Xplor Theme Park. This beach property is 0.8 mi (1.4 km) from Xenses Park and 1 mi (1.6 km) from Xcaret Eco Theme Park.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 10 outdoor swimming pools, a waterslide, and an outdoor tennis court. Additional features at this property include concierge services, an arcade/game room, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at CHIBALI, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 14 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 900 air-conditioned rooms featuring indoor private hot tubs and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets, and all rooms are furnished with single sofa beds. Rooms have private balconies. Digital television is provided for your entertainment.
SShisandao-X2022.12.30
A friend bought me the famous Xcaret water park. Hotel prices for Christmas are ridiculously expensive, especially the hotels owned by Xcaret. So this time, in addition to staying at Xcaret Mexico (hereinafter referred to as More Iberostar Quetzal (hereinafter referred to as Q). The price of Hotel Q is less than half that of Hotel X (of course Hotel X includes amusement park tickets, you have to decide whether it’s worth it). Compared to X, which is famous among Chinese people, has better hardware facilities and scenery, I recommend Q more
environment:
Hotel X is a five-star hotel that Chinese people are familiar with. It has large rooms, new facilities, and not to mention hardware. The beach is very unique, and it feels like an Avatar suspended mountain. Most of the beach is composed of rocks, and there is a small section of beach. The water quality is super good. X is the garden and Q is the jungle.
Catering Services:
If I had only stayed at Hotel X, I might have thought it was pretty good, but unfortunately I stayed at Hotel Q. In contrast, Q Hotel feels like home. The waiters are more cheerful and accommodating. The drinks are open to drink. The buffet has many fresh varieties and there is basically no need to wait for a table. On Christmas Day, you can eat lobsters and oysters all you want. There is no stinginess at all. In contrast, the waiters at Hotel
I also made a reservation for the Xin Gao Japanese meal, so my expectations weren’t too high. I ordered an appetizer of rice, and what came out was a bowl of white rice! I ordered sashimi without wasabi. The waiter said sorry, there is no wasabi today. I will give you pickled ginger slices instead of mustard.
Activity:
It’s very convenient to go to Xcaret’s parks, with buses running every 20 minutes. The hotel offers free airport drop-off, but reservation is required one day in advance.
The Grand Velas Riviera Maya - All Inclusive provides a great place for travelers to relax after a busy day. The Grand Velas Riviera Maya - All Inclusive is an ideal choice for travelers who want to take in the sights and sounds of Playa del Carmen. From the hotel, Cancun International Airport is approximately 50km away. Traveling to and from the airport is easy with Cancun International Airport located approximately 50km away. Seeing Playa del Carmen's sights from this hotel is easy with El Camaleón Golf Course at Mayakoba, CETAR and Punto Uno all close by. In their spare time, guests can explore the hotel's surroundings. Guests of this Playa del Carmen hotel can make use of the parking facilities. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent. This hotel is particularly popular with those traveling as a couple.
미미정열2022.09.27
I went on a honeymoon trip!! It was comfortable to have a butler and I didn’t know what to do with my excessive kindness..!! ㅋㅋ The food is delicious and the quality is very good!!! ㅠㅠ I really want to go there again!!!
With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This all-inclusive resort is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools and a health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a hair salon.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Amazing
100 reviews
9.6/10
Price from
SAR 1,581
per night
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Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida – Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. You’ll also enjoy the hotel’s state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms.20DEC25-04JAN2630 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST21DEC26-03JAN2721 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST18DEC27-02JAN2830 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST22DEC28-02JAN2930 DAYS PRIOR OR 50PCT OF STAY/ 50PCT DPST
AAi2019.11.29
hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip.
Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience.
Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more!
Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!
With a stay at Impression Moxché by Secrets – Adults Only – All Inclusive in Playa del Carmen (Corasol), you'll be within a 15-minute drive of Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course. This beach property is 9 mi (14.5 km) from Maroma Beach and 10.9 mi (17.5 km) from Xplor Theme Park.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at SeaSide, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the beach bar or one of 10 bars/lounges, or 2 poolside bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 11950 square feet (1110 square meters) of space consisting of a conference center and 5 meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 198 air-conditioned rooms featuring minibars and espresso makers. 55-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature separate bathtubs and showers, hair dryers, and bathrobes. Conveniences include safes and separate sitting areas, as well as phones with free local calls.
Rruiii8142024.01.07
The room is large and the service attitude is very good. 24-hour hotel service, most of which are included in the restaurant, where you can drink at any time.
When you stay at Ocean Riviera Paradise All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. This all-inclusive property is 4.9 mi (7.9 km) from Playa del Carmen Main Beach and 8.3 mi (13.4 km) from Maroma Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and a complimentary water park. Additional features at this Mediterranean property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 10 bars/lounges or 5 poolside bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 782 guestrooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
JJordanna de Paula2024.03.13
Really a great experience. I was with my husband, we stayed in the privilege suite, perfect! Spacious room, with individual taps, hydro in the bathroom and in the outdoor area with views of the garden, surreally comfortable bed.
The Hotel has a wide variety of restaurants, including Italian, Japanese and steakhouse you must book on the day, the rest just go and wait.
The Japanese restaurant is not so much about the food but about the sushi chef's experience, it's more of a show, incredible!
I recommend the buffet restaurant as it has a variety of cuisine from different countries and the Japanese restaurant.
Unfortunately, we didn't have good service at the restaurant on the beachfront, which is the only criticism!
The resort has several green areas, so you can find several animals, super cute!! We went bowling and they even have karaoke nights, really fun!
I would suggest just having a heated pool, as all of them are not heated.
It's a complete resort, with ice cream parlor, cafe, wonderful. I recommend it to everyone!
Conveniently located in the heart of Riviera Maya the Residence Inn Playa del Carmen offers easy access to all major business and leisure hubs. Whether you're with us for a few days, a few weeks, or a few months, our extended stay hotel in Playa del Carmen is the perfect spot. Our 149 stylish fully furnished studios, one-bedroom, two-bedroom suites feature fully equipped kitchens along with flexible space to work and live. Our complimentary breakfast making it easy to start every morning just the way you like it. Want to try out a new recipe in the comfort of your home? The Market in the lobby is open 24h a day to find a snack or something easy to prepare and satisfy your cravings day or night. To balance work and play, relax by the pool overlooking the golf course or make it your office for the day. At our hotel in Playa del Carmen, México you can work out on your terms without constraints at our gym or using our curated RI Runs Routes on MapMyFitness. Pets are allowed at our hotel too.
MMartinlin2025.03.19
A very unexpected and pleasant accommodation experience. The hotel is in a good location, very new, with huge rooms and complete facilities. You can cook directly, similar to a homestay, but with better facilities and hygiene. The price is reasonable and fair, highly recommended
Located in Playa del Carmen (Corasol), Secrets Moxché Playa del Carmen - Adults Only - All Inclusive is within a 15-minute drive of Gran Coyote Golf and El Camaleón Mayakoba Golf Course. This beach property is 5.8 mi (9.4 km) from Mamitas Beach and 5.9 mi (9.5 km) from Quinta Avenida.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Market Cafe, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 2 swim-up bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 11950 square feet (1110 square meters) of space consisting of a conference center and 5 meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 485 air-conditioned rooms featuring tablet computers and minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and separate sitting areas, as well as phones with free local calls.
GGuest User2024.08.16
The seaside BBQ and Japanese restaurants are good. It is relatively close to the ruins and X Paradise. There are not many Chinese and Asian people, so it is relatively private. However, three days is enough. The rest can be transferred to the Cancun hotel area, which is more suitable for Chinese people and more lively. There are no people on the street at night, and there are no street lights. You can't leave the hotel without driving.
USD 200 resort discount coupon per room: unused, to be claimed separately
The Fives Downtown is the picture-perfect retreat for your AAA Four Diamond Caribbean escapade. With 133 spacious residence-style suites, this hotel reflects the beauty of contemporary Mexican high design and the Mayan Riviera charm.
Our enchanting hotel has a particular way of making you enjoy our Sensory Hospitality in every detail, from our impeccable service and avant-garde facilities to the wide variety of activities and experiences it provides for every kind of guest. Delight your senses with the majestic view of its rooftop, simply the best of the city. Swim in its incredible infinity pools while enjoying the best mixology, or relax to the fullest and revitalize the body, mind, and spirit at our world-class spa.
Enjoy the city's best breakfasts at Mercatto, with balanced dishes prepared with the region's freshest ingredients. Do you want to enjoy Mexican folklore. At Cantina El Tigre, you can savor more than 100 tequila and mezcal brands and the city's best tacos. Additionally, thanks to its state-of-the-art meeting rooms, this property is an ideal destination to host events, from executive conferences and business meetings to the most exquisite parties and social occasions.
Thanks to its privileged location, our hotel allows its guests to enjoy the pulsating nightlife, delightful eateries, and endless boutiques of Playa del Carmen's Quinta Avenida, ideal for even the most experienced travelers and shoppers. At The Fives Downtown, we take care of every detail to make your vacation experience in the Caribbean something worth remembering.
NNikkilaoshi2024.07.24
Location is great. Checkin was easy. Rooms are spacious with a little kitchenette (stove cooktop & microwave) but there’s no dishes or utensils to cook. Decent coffee/tea setup. Nice robes. Medium sized fridge with freezer section. City view rooms do not have balconies and face street with view of ice cream shop and laundromat. Pool is warm & pool towels available. 1 block from the busy street and 2 blocks from beach. There’s a bar with a pool table, foosball, and darts where happy hour was offered for an hour daily. BREAKFAST WAS NOT WORTH WAKING EARLY FOR. Very limited options and was cold. Also after checking our reservation at the breakfast restaurant they were insisting we pay for it when we paid for it with the reservation. Also felt the breakfast staff were a bit rude when I tried asking for details on the station others were lining up for reminding me of things that were included or not.
When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
GGuest User2021.01.30
Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!
Good
105 reviews
7.9/10
Price from
SAR 426
per night
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Top 17 Premium-Hotels in Playa del Carmen
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Discover our curated selection of premium hotels in Playa del Carmen for your next stay
No.
1
9.6/10
100 review
Palmaïa the House of AïA All Inclusive Wellness Resort
Hotel near Playa del Carmen
"Good Location"
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No.
2
9.4/10
101 review
Fairmont Mayakoba Riviera Maya - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
3
9.2/10
118 review
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
4
8.8/10
100 review
Playacar Palace - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
5
9.0/10
83 review
Alila Mayakoba
Hotel near Playa del Carmen
"Good Location"
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No.
6
8.4/10
100 review
Iberostar Waves Tucán
Hotel near Playa del Carmen
"Good Location"
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No.
7
8.4/10
100 review
Paradisus la Perla Adults Only R. Maya
Hotel near Playa del Carmen
"Good Location"
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No.
8
9.1/10
101 review
Riu Palace Riviera Maya - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
9
8.6/10
98 review
Paradisus Playa del Carmen - Riviera Maya - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
10
8.3/10
113 review
Grand Hyatt Playa Del Carmen Resort
Hotel near Playa del Carmen
"Good Location"
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No.
11
8.5/10
102 review
The Royal Haciendas All Suites Resort & Spa
Hotel near Playa del Carmen
"Good Location"
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No.
12
8.8/10
105 review
Hyatt Vivid Playa del Carmen An All-Inclusive Resort
Hotel near Playa del Carmen
"Good Location"
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No.
13
8.6/10
100 review
Royal Hideaway Playacar – Adults Only
Hotel near Playa del Carmen
"Good Location"
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No.
14
8.1/10
105 review
Ocean Riviera Paradise All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
15
8.8/10
100 review
Riu Palace Mexico - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
16
8.5/10
101 review
Riu Playacar - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
17
8.2/10
101 review
Platinum Yucatan Princess Adults Only - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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Latest Reviews for Playa del Carmen Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
8.9/10
Very Good
RRosmeris de la CaridadThe place is convenient if you're going to Playa del Carmen for a short time, the location is perfect, close to everything and at the same time far from the noise, the Walmart next to the hotel it was a plus, it is close to the ADO but you need to check first, if you go to ADO turista it will be far away, like 15 minutes walking and if you go to the other ADO terminal if will be just a few minutes.
LLihuiI stayed here for 3 nights in June. The sea was full of weeds, probably because of the rainy season, so I couldn't go in, but there weren't too many people and I was able to relax by the pool. It's also close to Quinta Avenida, so you can enjoy a stroll around the town in between your hotel life. There are buffets, 3 dinner restaurants, a cafe and a pool bar, and activities such as morning yoga and shows, so I had a lot to enjoy. I booked an ocean view room, but I could barely see the sea, so if you want to see the sea from your room, it might be better to book a seafront room.
YYUFANGHotel location is very good, shopping street is close by, five minutes walk to the beach, it can be said to be quiet in the middle of trouble, has been recommended to friends, the partition of the balcony is best frosted isolation
If the requirements for western food are not so high, this buffet breakfast is still okay. The waiter is very nice. I will take the initiative to ask you for drinks and coffee, and I will take it for you. Of course, I can also take it myself. I love western breakfast so it feels very much satisfaction
YYOUFANGThe hotel does not have a breakfast. It is convenient to have supermarkets and restaurants in the surroundings. There is parking lot. It is close to the sea. It is convenient to swim with a pool. There are many specialties by the sea, and many small gift shops.
NNikkilaoshiFirstly El Beso is simply 1 building within the larger Ocean Rivera resort. Meaning only your building is Adults Only. Our Swim up room was lovely. We tried almost all if not all of the 10 restaurants and we had no complaints the food was good. Maybe not always amazing but never terrible. There’s like 3/4 different brands or levels of service within the larger resort. El Beso seems to be 1 level from the top which is Privilege we switched for an extra night & the mini bar for privilege was much better as well as having the butler service and priority restaurant bookings when they were all booked. There’s also a special restaurant only for privilege that was great but none of the restaurants were extremely crowded. There’s an app or webpage that works like an app with all of the resort info and you can book reservations there. There’s also lots of entertainment nightly. It’s definitely a place to go and stay there’s no need to venture outside of the resort there’s so many things to do schedules are packed for all of the different areas & a bowling alley and theater. There is not much near by the tourist area is maybe 20 mins away by car down the beach.
GGuest UserIt is located in the most central location in the Praya del Carmen area. The beach is close, the bus is close, and the supermarket is close. If you are planning to travel to this area.
There is no reason not to choose this hostel.
step. I like to read books quietly. This hotel is not suitable for people with insomnia.
The hotel is beautiful. The inner rooms are relatively quiet.
GGuest UserThe apartment in itself has a very nice size, big closet, big and comfortable bed, big sofa, 2 tvs, etc..
At our arrival bot soap dispensers in the bathroom were completely empty!!!!!! We had to contact the Company that manages the apartment, the guy came with one of those huge jar of floor cleaning product cut in half in with inside a liquid in dark yellow/brown colour and fill those dispensers up... very weird..
He was not able to give us any soap to clean dishes in the kitchen :(
The kitchen had very few dishes to be used so we could not really use it.
We used the pool on the rooftop but the bar on the below floor was in ”restructure” mode (and it seems that it has been like that for a while).
We only needed to stay for 1 night, so it was not a big issue for us, but it's a shame that in the whole Riviera Maya nice apartment are not really maintained and services properly...
GGuest UserThe hotel is an older hotel. The location is great for access to the beach and walk around 5th Ave. The bartenders and the travel shop/scuba shop were great the hotel maintenance and front desk staff were not the best. We did have issues with our rooms and they were fixed eventually except the king room
that we booked was not available and we had to share a double bed. Iit’s an older hotel with musty smells and stuck drawers. The pool closed early on a Saturday night (8pm) but the mariachi/karaoke can play until 11pm and the noise will carry into the room. The kelp on the beach is filled with sand fleas and we came home with over 100 sand flea bites between the 5 of us. The buffet was ok but not worth $45 per day per person.
GGuest UserPluses
Good Location
Cons
Elevator damaged, they gave me a room in the 3rd floor, wasnt fun to bring up luggage
Poor breakfast
A/C in bad condition
No hot water in the shower
Hot water in the pool, it is so small that water is hot due to the sun....
No parking available, you have to go and park in a public parking place
Overall pretty bad condition of the premises... good for 1-2 nights ...
MMike MiguelValue for location, large rooms right on the strip, which means both beach, restaurants and all tourist. Related is right at your door steps. My washroom was missing the glass in the 2indow, and they did not bother to move me or cover the big hole. Safe box loose from the wall. Dirty walls. The hotel is cheap and does the job, but the owner and never the less the argentinian staff can do better when a customer service complaint is elevated. Service still matters! Be aware is noisy based on location, fyi.
I would stay again for convenience and hotel style..